Herb Cares » Nathan Haugh http://herbcares.com The Official Herb Chambers Companies Customer Satisfaction Site Tue, 31 May 2011 18:57:34 +0000 http://wordpress.org/?v=2.8.4 en hourly 1 New Loyal Customer at Herb Chambers Motorcars in Somerville – Rich – Boston, MA http://herbcares.com/services-department/new-loyal-customer-at-herb-chambers-motorcars-in-somerville-rich-boston-ma.html http://herbcares.com/services-department/new-loyal-customer-at-herb-chambers-motorcars-in-somerville-rich-boston-ma.html#comments Mon, 01 Feb 2010 20:04:53 +0000 tracyc http://herbcares.com/?p=1026 January 28, 2010

I am a new customer to herb chambers in somerville within the last
6 months or so.
nathan haugh is my service advisor and has been so professional, that i am
sold on herb chambers altogether.
consider me a new loyal customer because of him.
rich

]]> http://herbcares.com/services-department/new-loyal-customer-at-herb-chambers-motorcars-in-somerville-rich-boston-ma.html/feed 0 Great Example of Customer Service at Herb Chambers Motorcars, Bob – Lynnfield, MA http://herbcares.com/services-department/great-example-of-customer-service-at-herb-chambers-motorcars-bob-lynnfield-ma.html http://herbcares.com/services-department/great-example-of-customer-service-at-herb-chambers-motorcars-bob-lynnfield-ma.html#comments Wed, 23 Dec 2009 16:16:51 +0000 tracyc http://herbcares.com/?p=971 December 23, 2009

Dear Mr Chambers:

I wanted to let you know that you are very lucky to have a great employee
like Nathan Haugh.  I had a problem with my C280 Mercedes…it was not easy
to understand the problem or to find the solution, but Nathan never gave up
on me…he would not let the car be returned until it was fixed…he kept me
updated during the process and called after the car was returned to make
sure everything was ok.  He is a great example of what customer service
should be…and I thought you should know.

Your customer,

Bob

]]> http://herbcares.com/services-department/great-example-of-customer-service-at-herb-chambers-motorcars-bob-lynnfield-ma.html/feed 0 Sue – Boston, MA http://herbcares.com/services-department/sue-boston-ma.html http://herbcares.com/services-department/sue-boston-ma.html#comments Tue, 12 May 2009 20:33:44 +0000 tracyc http://herbcares.com/?p=593

5/12/09

 

I recently bought a Smart Car from your dealership and had it on the road for about a month when I experienced a strange problem.  I was unable to move the shift from drive to any other gear.  I panicked and called the service department.  I was told that you close at 7 so if I could get it in by then they would help me out right away.  It was about 5:30 and I was in Waltham so I wasn’t very worried.  Then I hit an amazing amount of traffic and ended up getting there just as you were about to close the doors.  Nathan Haugh, one of your service consultants listened to my issue, called the Smart technician, who had already gone, and fixed my problem himself in about 15 minutes. 

 

I am very impressed by Nathan’s committment to service and the dealership’s committment as well to support employees like Nathan who are willing to go the extra mile to help a customer in need.  I am very happy that I chose to do business with you and I can assure you that I will do all my future auto purchases through one of your dealerships.

 

Keep up the good work!  -Sue

]]> http://herbcares.com/services-department/sue-boston-ma.html/feed 0