Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

This is just a quick comment about my recent experience with Nate Piasta and Jillian McDermott at the Herb Chambers Toyota Boston location. It’s refreshing in this day and age, when everyone is working overtime to make a buck – to work two professionals that actually looked out for what was best for my situation. In this case buying out my lease was a better option than leasing a new vehicle. Let’s just say, the effect this ultimately has – is that in the near future we will be leasing a new Siena for my wife! So it will result in a new sale as well!

Thanks for your help

June 23, 2009

I want to acknowledge the exellent salesman Biola Balogun. for his
dedication to his work . He help me choose the car that was perfect for me,
I liked a Corolla but did not fit comfortable in it, I ‘m a tall guy. He
show me different options and finally came up with a Scion Xb which I ‘m
really happy to own. He also had very great patience as he get the exact
color (white)with all the options I wanted. I just move to Massachusetts,
and feel very happy about my new car. Also have to mention Christopher Wang
and Nate Piasta for helping me with finance excellent job over all !!!
Thanks
Carlos

11/23/08

I am writing to commend to you your staff at HC Toyota of Boston, in particular Timothy Renaldi and James Pope, as well as Nate Piasta.

We purchased our 2006 Hylander Hybrid in February of 06.  We accepted Nate’s recommendation that we Simonize the car inside and out.  Within a few months, it became clear that there was something very wrong with the ability of the upholstery to handle exposure to water.  The least little wetness turned into an enduring and unsightly spot.

I brought this matter to the attention of the service department on numerous and successive occasions.  At one point, we even involved the representative from Toyota, who made it clear he did not think it was a manufacturing problem.  Each time, the interior was professionally cleaned without cost to us; it looked fine when we drove it out of the service garage, but just as bad as ever within a few weeks of use.  Ultimately, Nate involved the Simonizing contractor in reviewing the situation, but their re-treatment of the seats did not improve the situation.

Finally, we wrote a letter to Nate recapping the efforts made to remediate the problem, and asked, once and for all, that the dealership take steps to solve this unacceptable situation.

Within a week, Nate had forwarded our letter to the manager of the dealership, Tim Renaldi, and Tim had contacted me (Dakota) to come in for a review of the situation.  That day, Tim involved the service department manager and a local interiors contractor to discuss options with me present.  Within a day or two, Tim had reviewed the cost of various options, and presented his offer to me of recovering our seats with leather upholstery.  We volunteered to pay for the heaters that would make the seats more comfortable in winter months.

Tim had me coordinate my service call directly with the service manager, and a rental car was graciously provided so that I wouldn’t have to be without my vehicle during the reupholstering.  The car was returned to us in sparkling condition, having been cleaned inside and out.

I can’t tell you what a pleasure it has been this week to get into and drive our Toyota. After over 2 years of disenchantment, frustration, and distaste over getting into the vehicle, we both have a completely different experience, and are grateful to your team for working with us so professionally and generously to resolve this situation.  It would have been nice to have resolved the problem sooner, but we are very glad to have reached this resolution.

Thank you for running an operation that focuses so directly and consistently on customer satisfaction.  It’s clear your staff at Toyota Boston understand this corporate commitment, and we will continue to bring our business to you because of it.

Sincerely,
Dakota & Chris