Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

January 28, 2010

I am a new customer to herb chambers in somerville within the last
6 months or so.
nathan haugh is my service advisor and has been so professional, that i am
sold on herb chambers altogether.
consider me a new loyal customer because of him.
rich

December 23, 2009

Dear Mr Chambers:

I wanted to let you know that you are very lucky to have a great employee
like Nathan Haugh.  I had a problem with my C280 Mercedes…it was not easy
to understand the problem or to find the solution, but Nathan never gave up
on me…he would not let the car be returned until it was fixed…he kept me
updated during the process and called after the car was returned to make
sure everything was ok.  He is a great example of what customer service
should be…and I thought you should know.

Your customer,

Bob

10/6/08

Hi Mr. Chambers!

I have never bought a car from one of your sales centers yet but I am thinking about buying a Mercedes C Class in the next year or so. In the meantime I often come into the showroom to look as I am a lover of the car since it is so rich in history, I really love that part. To tell you the truth I love cars of any kind. I always am keeping up with all the latest news and technology. After many visits I have become good friends with a few of your sales consultants who are just the best people and always welcome me as if I were a customer.

I love HCMC Boston so much, I wish I could be a part of the team. I thought you would like to know what a great job your staff does there. It would truly be an honor to meet you should you have a few free minutes to talk. Thank you for your time to read this.

From one car enthuisest to another!

Sincerly

Daniel