Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

02/04/10

Herb,
Steve Schepici just sold me a GLK350 and he was great. Best car buying
experience I ever had. My last vehicle was from your MINI of Boston group
… great service experience there as well. Whatever you’re doing to
motivate your troops it works.

Dear Mr Chambers,
 This is my first web posting but the third time writing toyou to express my gratitude  for the extrodinary customer service provided to me by  service advisor Mark Ravin at the MINI of Boston dealership. I purchased my 2003 at your dealership and have found that  every encounter I have had with the Service Department and  Mark to be positive, professional and attentive to my every concern and question. Mark has to one of the most upbeat, positve, pleasent service providers I have ever dealt with. I know his job cannot be easy…dealing with the public on a daily basis can be stressful but  I have never seen him flustered or anyway other that very accomodating. Mark  always finds time to answer any and all questions and most importantly, I have come to totally trust his advice and recommendations. Unfortunately, my MINI  is somewhat of a lemon and for that reason. I have spent more time that the usual  customer dealing with problems. Nonetheless , I love the car and would not hesitate to purchase another from your dealership, in great part due to Mark  Ravin and the excellent care provided  by the Mini service department.
Sincere thanks,
Nancy

It would appear that everyone I have encountered since my purchase last October of a Mini Cooper S Clubman, has an “attitude.”  Much to my delight that “attitude” has been great. Pleasant and helpful.

My primary sales person was Darnell with excellent support from Giovani, Aaron and Danielle (I think that is her name).  I received thorough explanations and honest assessments of all the options.

Since I was checked out at delivery I have had a couple of minor service issues. Including the initial check out Mark Ravin has been there for all service visits.  His “attitude” is one that makes this customer feel that anything I need, want or even think I want, can be done.  He is friendly, thorough and an asset to your company.

The car is great too.  My thanks to all for making spending money almost easy.

Dear Herb Chambers,
I am always amazed by the service in Herb Chambers Mini of Boston, the efficiency, the speed, even the way you maneuver multiple cars in and out of the little space you have… But this time, I want to praise –and thank- one person especially, Miraldo in the MINI department. He was not only able to swiftly accommodate several customers at once (impatiently stirring at him while he was helping someone else) but never lost good manners and his unmatched joy of working there.  I hope you will recognize his splendid service skills and agility (he does not walk, he runs!) Malgorzata

11/7/08

Dear Mr. Chambers,
I would like to take this time to let you know about an exceptional employee you have.  I purchased a Mini Copper S in 2005 at your Boston location and have had it serviced there since. The person I have worked with anytime my car needed service was Mark Ravin.  I would like to let you know what an exceptional employee you have.  He has always been responsive to any concern I had with the service of my vehicle.  Everyone on your staff at the service department has been exceptional but Mark has always gone above and beyond.  I am soon moving to Washington DC and only hope to receive the level of customer service I have received from Mark and the staff down there.  I would like to thank you for hiring such great people and wanted to let you know that Mark Ravin is an asset to your organization.

Sincerely,
Michael

This is to thank Mark and his staff in the Mini service department. At no time when I nor my wife, who both own (happily) mini’s have Mark or anyone in the service department made us feel as if they were too busy. Although it seems that they are always running around, he and his staff bend over backwards for me and my wife whenever we are in there. I wish this could be said of everywhere we have business, but he and his staff make it no chore to get the cars serviced. Thank you to all in the Mini Service Department.

October 21, 2008

Giovanni Tosti, General Sales Manager

Herb Chambers MINI of Boston

1168 Commonwealth Ave

Boston MA 02134

Giovanni,

Erin and I want to thank you and your team, especially Rich Tran and Aaron Walker, for the exceptional purchasing experience of our 2009 MINI Cooper S.

Every time we visited Herb Chambers MINI you made us feel comfortable and at ease. Each of you patiently answered all of our questions, worked with us to find the right MINI in the shortest time possible, and kept us informed of the status of our car throughout the purchasing process.

I was especially impressed that Rich spent an hour helping us get to know our new car, from helping us to understand all the features to setting our options in the onboard trip computer. He is clearly passionate about MINIs and appears to get great satisfaction from transferring that excitement to new owners.

By themselves MINI Coopers must be one of the easiest cars to sell. The performance, price, and especially the one-year leasing option fit our needs perfectly. That said, your team of professionals made it even easier. Thank you for all your help and hard work. You made the purchase of our MINI simple, painless, and even a little fun.

Best regards,

Alex & Erin