Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

Tuesday, March 01, 2011

Hi I just want to let you know that the Service Department at your
Dodge dealership in Millbury went above and beyond in resolving a truck
breakdown for me. I own a 2008 Dodge 5500 Ramp tow truck and no one wanted
to work on it anywhere in New England. Chrysler contacted your Service
Manager Charlie and he made it happen. Charlie kept me informed and made
sure that in the end I was happy and words can not express my Thanks to
him and his staff. This truck is how I make my living and even though it
was down for a few weeks due to a parts problem, once he had the parts it
was up and running in a matter of hours.
I just want to Thank You and your Staff for taking care of my truck and
rest assured I will let others with the same trucks know who took care of
me.

John

March 2, 2010

I am very lax in writing this letter.  On December 4, 2009 I
brought my Dodge Ram trunk in because of a loud noise coming from the fan.
It was discovered that a pen had gotten stuck in the distribution chamber.
It was not clear how or whose fault it was that the pen got there.  I worked
with Charles Thibault on the problem and he decided that he would grant me a
one time goodwill consideration.  I wanted you to know how much I
appreciated this and how much this meant to me.  I will continue to be a
customer and will gradly recommend your dealership.  Charlie certainly
deserves a “high five” and I am very grateful to him.
Sincerely,

Carl