Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

March 3, 2010

Hello Mr. Chambers,

I wanted to follow-up to let you know your staff at both BMW -Boston and
Chrysler-Milbury have successfully satisfied the buying experience I
expected.  The hard work of your staff (Melissa, Mohamed, Anthony (Boston)
and Jeff Alberts(Milbury) have proved to me that customer service still
exist within the New England area. The immediate response from  your team
has salvaged the impression I had of Herb Chambers.  

I look forward to future business with Herb Chambers thanks to the
individual listed above.

Thank you,

Chris

1/26/09

I just bought a Pacifica from the BMW dealership in Boston. I was in a bad position when my old car broke down. They had my old car towed to Boston from Millbury as this would have been a large out of pocket expense for me. They also are having my new car brought to Millbury so I dont have to drive to Boston again. Even though I was at a BMW dealership that was very busy they treated me just like everyone else even though I was buying a used Pacifica. I felt like I was treated like I was buying a BMW. Even while negotiating I was not pressured and they were empathetic to my situation. If I ever have a BMW budget I will definately go back there.  Kudo’s to Ken, Abdoo and Azi. Thank you

12/8/08

I called our customer today with an alternative solution to his tire situation and he was very happy with my suggested solution.  He is setting up an appointment with service to have his new tires put on his car this week.  He was very gracious and thanked me for my help.

Jeff Albert
General Manager
Herb Chambers Chrysler Jeep Dodge of Millbury

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12/2/08

I purchased a 2005 jeep grand cherokee just over a year agofrom your dealer in Milbury. My jeep is great and It is my second one. I brought it in for an inspection sticker in october and was told that it failed and that i nedded new tires. I was very upset that after just under one year i needed new tires! I am still driving with the rejection sticker becouse I just cant afford to spend 8 to $900 on new tires. I sent two seperate emails to the dealership about a month apart to complain and never even got a response not even an apology. I am more than likely going to take my service to imperial jeep in Mendon for service now even though I liked your service dep. and the guys that worked on my Jeep. Hope this helps you to keep it from happening to other customers in the future

10/20/08

I hear so many complains from people all the time about, not just Herb Chambers but every dealer. People take their time to complain when something goes wrong like we they are perfect, right? Well, I’m emailing not to complain, instead I’m letting you know what a great job the service dept from the Millbury location do. Sam, the guy behind the counter, has one of the most amazing customer service I’ve seen. He’s always pleasant and willing to help. Although I keep having problems with the brakes (the car is still there) I don’t regret haven’t bought my car there and I will continue buying from them because so far, the service I get when there’s problems, it’s superb. Before I started buying cars from Herb chambers, I bought a car Ford from Millbury ford in Auburn. The people where nice until I signed the loan for the car. After I drove the car off their lot, they didn’t care anymore and once, when I brought the car for a minor repair, their service manager treated me like I was bothering him and tried to tell me it was my fault that the car had problems. He soon found out who I was and right after that, I traded my car just so I didn’t have to deal with them. Anyway. Good job guys. I appreciate it….Alberto