Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

11/23/08

Dear Sir;  I am writing to inform you of exemplary service issued to me by Michael Jablon Service Writer, and Jeff Jones Service Manager, at you Westborough Ford location.  I had the unfortunate experience of having the rear differential of my ‘06 F150 fail, on 10/29/08.  Needless to say, this was very disconcerting on a vehicle with 55K miles, is not plowed or used for towing.  I also rely on this vehicle for my business.   I have an extended warranty sold to me by your dealership as ATI, but now serviced by Care Guard.  It took nearly three weeks of run-around by Care Guard to eventually replace the needed components.  After nine days in a rental (I was “covered” only for five), Jeffrey Jones, Service Manager, agreed to let me have a dealer vehicle. After the first parts replacement did not solve the problem, Mike Jablon then had the arduous task of negotiating further costly parts and labor.  He made repetitive calls to ensure a response by Care Guard.  He then faithfully called me every afternoon with an update, even if there wasn’t any news. Finally, on 11/19, my truck was repaired.  Jeff and Mike saw to it that my only expense was my deductible.  I was expecting to pay for car upgrade (to a truck) rental expenses and to pay for the days I was not covered.  This expense was covered by Jeff.

While the experience in total was not a pleasant one, Mike and Jeff provided the service which made the issue palatable.  I would appreciate it if you kindly add these comments to each of their performance files.

Respectfully, Peter