Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

06/14/10

Hi,

I just wanted to take a moment to tell you about the pleasure I had in
meeting Mike and Keith, and the finance manager at Herb Chambers Honda -
Boston. Everyone I met and spoke with at this dealership were all extremely
friendly and helpful, which made it the best experience I ever had when
purchasing a vehicle. Keith Banks, Mike, and the finance manager are
absolutely wonderful and now that I met them, I cannot imagine buying a car
from anywhere else. I intend to keep my business exclusively with them.
Thank you so much for your time.

Sincerely,

Kimberly

12/31/08

Dear Herb,

I am pleased to be able to write to you with good news. My sister has completed her purchase of a 2009 Camry from Toyota of Boston. As usual we checked other Toyota Dealerships and hoped to complete our transaction with you.

I have to say this time Toyota of Boston definitely surpassed our expectations. Jillian and Tim and Patrick were wonderful to work with and always customer orientated. With your assurance I took my sister to Toyota of Boston and I am happy I did. Our salesperson was Mike, one of the people we had our disastrous experience with last summer. However, I must complement him as he was able to give an excellent presentation. I am sure it was difficult for him to see us again but he was able to rise above the situation and demonstrated good customer relations…

I have always admired your customer philosophy, honesty and work ethics. We have purchased from the following Herb Chambers Dealerships:

Dodge of Danvers, BMW of Boston, Lexus of Sharon and I am happy to add Toyota of Boston. to the list.

Again thank you for everything and have a Happy New Year

Kindest Regards,
Carole

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12/24/08

Hello Herb

I have written to you before complimenting Pat Blake of Lexus and complaining about your Boston Toyota Dealership. Our experience there was so bad we ended up buying our Tundra LE from another Dealership.

Presently my sister is here for Christmas and is looking for a new Toyota to buy over the holiday. At this point I will not recommend she try Toyota of Boston without some assurance from you we would not be treated so badly again. We love your Lexus Dealership and your philosophy. However, from past experience that dealership does not follow your wonderful customer relations.

Looking forward to hearing from you

Carole

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11/13/08

In this busy world it seems we always have enough time to complain but never find the time to say thank you. Bob and I would like to thank Patrick Blake for his wonderful and caring commitment to his clients. He is always pleasant and willing to listen to what his clients have to say. You never feel rushed or in a hurry when you are with Patrick. Patrick Blake is a tremendous asset to Herb Chambers Lexus in Sharon. We always have a feeling of confidence knowing that we can contact him at any time and he will solve a problem immediately to the best of his ability.

We have always been treated with respect at Herb Chambers Lexus of Sharon. However, I wish I could say the same of other Herb Chambers locations. At two other locations, Herb Chambers Toyota of Boston and Herb Chambers Collision Center in Braintree, we have been treated rudely and with disrespect which is something I would not expect at Herb Chambers locations.

We will definitely continue our relationship with Herb Chambers Lexus because of the wonderful treatment and respect we receive each time we go there. Again, I want to commend and complement Patrick Blake for his commitment to Lexus and especially his clients. It is unfortunate that we would not return to other Herb Chambers locations.