Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

Mar 9, 2010

Hello Mr. herb Chambers

My name is Gabriella and I was a first time buyer with fairly limited
credit and and not a lot of money to work with. I walked into the Herb
Chambers Ford dealership and was greeted by a very friendly sales associate
(Jim Dee) that even though he was limping on one knee, got up and sat down
more than 20 times trying to find me the perfect car for my budget without
holding out on quality. The thing that caught my attention was that he was
very honest and didn’t try to just sell me a car, he wanted me to feel
comfortable and that made the sale with me. Once the car was picked, the
financing was becoming a problem but instead of going the easy route and not
deal with the hassle, Miguel Silva (finance manager) stuck by me and talked
to more than 20 banks to see which one could take a chance with me. After
several days, Miguel got a bank to finance my car.

That weekend Jim picked me up (I live in Lawrence MA) I signed all the
paperwork and left the dealership in a great car and got a great deal at
that. I thank the staff of Herb Chambers Ford in Braintree and especially to
Miguel and Jim for making what could have been a traumatic and very
stressful experience into something that was completely the opposite.

I look forward to doing business with them again in the future and would
DEFINITELY would recommend this dealership to anyone.

Mr Herb Chambers you have a great staff working for you!!!

Thank you

Sincerely

Gabriella