Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

Last Saturday, I brought our Accord to Seekonk to get another key. 

I was informed that the key was not in stock and was asked if I could come back. Once the service advisor, Michelle Levesque, realized that I had traveled approximately an hour from the Cape and had to get to Boston that afternoon, she provided exemplary service so I would not have to come back.

She was sincerely apologetic that I was not asked by the service rep to reschedule my appointment since the key was not in stock. Once Michelle determined my needs, she then expedited obtaining and programming a duplicate.

Michelle reduced the cost and provided a key ring to acknowledge my inconvenience.  She turned a negative situation into a positive experience, exemplifying professional service.

Jim