Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

10/06/10

I wanted to let you know that the experience I’ve had working with Michael Rassiccia — now on several occasions — has been outstanding every time.  It has exceeded my expectations of car dealership customer service in every way.  I neither expected the punctuality, attentiveness to details I find most people fail to see, the sort of friendly courtesy we can all be inspired by, nor the sheer honesty.  All from a service representative who may not even be a commissioned salesperson!  Regardless of how your organization structures its compensation, Michael deserves the highest consideration from you and your managers.  Although I worked with his other colleagues, too, and found Herb Chambers’ service quality to be at a high level from the outset, Michael’s bar was simply higher.

Thank you very much for the attention that your organization has allotted to me and my family.  Moreover, thank you for finding and retaining high quality personnel, as exemplified by Michael Rassiccia at Boston Honda!

Sincerely,

Aleksander

I purchased a Honda Civic from Herb Chambers of Boston in 2007 and have been consistently impressed with the level of service that I have received from this dealership. This past weekend I got stuck in snow and noticed the car was vibrating a little on the highway. I took the car in for service without having an appointment and was immediately helped by Michael Rassiccia. He was polite, friendly and extremely helpful. The service department was able to take care of the problem within the day. My greatest compliments to all of the people that work so well together to provide this level of care and customer satisfaction – I am actively recommending Herb Chambers of Boston to all of my acquaintances!