Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

June 14, 2010

I wanted to pass on my appreciation regarding one of your
employees. Stephen Boston, of Mercedes of Natick, provided outstanding
assistance and customer service regarding one of your used MBZ G500s. He
provided accurate and timely information to aid us in our decision to
proceed with the transaction. Unfortunately for us, there was a local buyer
who elected to purchase the vehicle before we could make a final decision.

We live in Salt Lake City, Utah and a long-distance purchase is not an easy
task to accomplish. However, Steve made us feel comfortable, as if we were
right next door. Though the current vehicle is sold, we have asked Steve to
keep us informed of any incoming G500s. We would be happy to work with him
again and hope he is recognized for his exemplary service and attitude.
Please pass on our thanks.

Regards,

MSgt Mari0

April 28, 2010

Hi Herb, As my wife Gail and I mentioned when we sat with you at
the FEI dinner last October, the guys at MB-Natick are absolutely
outstanding. The Natick store has been and will continue to be the “only”
place we will go for sales and service. They are continuing to uphold the
tradition of quality and integrity that I know you demonstrate in all of
your business intiatives. I’m just about ready to look into my next C300 and
Gail will follow in late 2010 or early 2011. J C Cabanos will be selling us
our 7-8 Mercedes. On another subject, you said during your FEI presentation
that you always answer e-mails and telephone calls. You reiterated same
duing our conversation. You are a man of your word, as several of my
colleagues in the Boston business community have told me of your
responsiveness to their communications. I applaud you for that.
My very best wishes for contiued success. Regards, Al

1/24/2010

Hi, I just wanted to acknowledge the prompt and professional service I received from Suzanne Daniels at MB Natick.  I had a few pricing and billing issues which she was able to immediately help me out with.  She stayed in constant contact and gave me updates on her communications with other departments and MBUSA corporate offices.  She definitely cared about getting my issues resolved quickly and to my satisfaction.  Thanks for a great experience.