Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

August 29, 2009

“My” service advisor, Dustin O’Brien, went above and beyond to ensure
that I was taken care of when my car needed to be towed to another dealer
while I was in Connecticut. He called the other dealer and suddenly a loaner
car materialized for me.  When a part was unavailable, he called the
Connecticut dealer several times with ideas on how to expedite getting the
part.  He called me daily to check up on the status of my car and whether I
felt that I was being properly treated.  My car wasn’t at his dealership,
but since I was his client that didn’t matter.  He treated me like I was his
best and only customer.  I will continue to purchase cars at Mercedes-Benz
of Natick due to Dustin’s superb service.  I actually send my friends who
are thinking of buying a Mercedes to talk to Dustin first — then they buy
from Mercedes-Benz of Natick! He’s great (we have purchased 3 vehicles from
this dealer)
 
Carolyn