Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

January 5th, 2011
Herb Chambers
259 McGrath Highway
Somerville, MA 02145

Dear Herb:
I am glad to say that I am now a proud member of the Chambers family of car owners. I have to confess that I thought the experience of buying a car was similar to going to the dentist, necessary but painful. I now tell everyone about how wonderful it was buying a new car from one of your dealerships. I know this sounds like a commercial, (which I would be glad to volunteer to be in). It really was a great experience. Starting with Neal Bocian, who directed me who to talk to, Dan Bortolussi, the GM who was quick and responsive, Matt Newhouse, the Finance Director, who was pleasant and professional, Dan Garney, the sales consultant, who took all the time to explain every detail of the vehicle to me.  Everyone was great.
There were the big things, like offering the best price and my best trade in offer, finding the exact car I desired right away and getting it to the dealership. There were the small things, like filling the tank up with gas, offering me hot chocolate while I waited for the second wash after my test drive got the car a little dirty in the snow. Having a documentation fee lower than other dealers. Taking three forms of payment for the vehicle. These benefits, everyone being so friendly and helpful combined with the fact that I really love my new Hyundai Elantra has made the whole experience very pleasant and exciting.
Thank you for the leadership that created such a positive experience.

Sincerely, Your Loyal customer,
Robert

12/11/08

I figure between your Toyta and Hyundai Dealerships I have purchased 15 vehicles !!!!! Toyota four runners mostly until 2005 I bought 3 Santa Fe’s. Last Monday December 1 I recieved a phone call from Matt Duszak asking if I would like to come in and see if we could work out a deal for a new Santa Fe !!!!!!Well I told him my son has one also. Matt said bring him in.  Well my son and I went in Wed.December 3 and both of us drove away with 2008 Santa Fe’s.When I was leaving I said what about my wifes. Guess what ???  Now I have 3 new Santa Fe’s Matt Duszak is ONE GREAT salesman and I also want to put a good word in for Matt Newhouse.  He worked hard getting loans for me and worked out fine. I had a GREAT time purchasing these vehicles and you have a GREAT group of young men working for you. Final note I am now the proud owner of 3 2008 Santa Fe’s and 1 2007 FJ Cruiser purchased at your Auburn Toyota Dealership  Thanks for your time.   Tom