Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

Friday, March 04, 2011

Hi…my company purchased my vehicle at the Westborough dealership.
The purchase process was great, and I have had very good luck with the truck. I was given my first oil change,and it was done in a timly manor and my truck was washed and vacuumed which was outstanding.
My reason for writing is the experience I had a your body shop. My estimate was written by Marty Gelerman…he was very helpful,explained everything to me and had the truck looking like new right when he promised me! Marty was a pleasure to work with.
I was out of town on the day I was supposed to pick up the truck and I was not going to be back in time before you closed for the evening. Alicia (sorry I do not have her last name) made arrangements to take my payment information over the phone and left the key inside the truck for me so I could pick it up later in the evening.
I have heard your radio commercials about being a customer focused dealership…these two people are great ambassador’s for your company.

Thanks!!!

11/23/09

You have someone working for you at your body shop in Ashland.  I hve been
in several times.
Martin Gelerman (Marty).

He is kind, helpful and patient.
Please let him know customers appreciate him
Thanks