Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

December 6, 2010

I brought my Avalon to HCT of Auburn to get a headlight. Martin Dodd met  me at the door and assisted me right away with professionalism. Even though the part was not in that day, be assurred me it would come into his shop by early the next day. Martin called me at home to keep me posted and set up an immediate appointment for me. The service repair took less than one hour which was great. Now that I have experienced service at HCT of Auburn, I would not go anywhere else and this was all because of Martin Dodd. His business card says he is the Assistant Service Manager but in my opinion, he should be promoted to Service Manager. Thanks Martin for great experience as the service was EXCELLENT! 

Kim

July 8, 2010

HELLO HERB,
                       JUST WANTED TO SEND A COMMENT ABOUT ONE OF YOUR
EMPLOYEES. NANCY AND I DELT WITH A MR.MARTIN DODD IN SERVICE. INTERACTING
WITH HIM WAS A TRULY PLEASURABLE EXPERIENCE. HE IS THE EPITOME OF A CUSTOMER
SERVICE ORIENTED EMPLOYEE. GREAT MANNERS, SENSE OF HUMOR, RESPECT, AND
DEMEANOR IN GENERAL. GIVE HIM A RAISE AND TELL HIM TONY SAYS HELLO!!!!  BY
THE WAY I WOULD LOVE TO KNOW IF TOYOTA WILL EVER BRING ITS DIESELS TO THE
USA. I HAVE USED THE DIESELS IN AFRICA, AND THEY ARE GREAT!!!!
BEST,
TONY

May 14, 2010

I just want to say thank you for the incredible experience I had at
Herb Chambers a few weeks ago.
I have never been so happy or felt so comfortable as I did with the service
I received when I took my car into Herb Chambers.
I was helped by Martin Dodd, service advisor, who was helpful, friendly and
professional.
I will never hesitate to take my car to Herb Chambers whenever I need
service on my car.