Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

December 7, 2010

I would love to address a formal note to Mr Chambers in regards to my excellent service conducted through Mark Ravine. He is a delight. I feel confident of my service because he overseas my car. He gives me direct and timely feedback. Although my Mini rarely needs to go into service:) I am always impressed with Mark and his staff. Please let him know he has a fan club.

Ps I hope you are able to get ” the greek ” super mechanic back soon. He was a character and talented.

Nora

Dear Mr Chambers,
 This is my first web posting but the third time writing toyou to express my gratitude  for the extrodinary customer service provided to me by  service advisor Mark Ravin at the MINI of Boston dealership. I purchased my 2003 at your dealership and have found that  every encounter I have had with the Service Department and  Mark to be positive, professional and attentive to my every concern and question. Mark has to one of the most upbeat, positve, pleasent service providers I have ever dealt with. I know his job cannot be easy…dealing with the public on a daily basis can be stressful but  I have never seen him flustered or anyway other that very accomodating. Mark  always finds time to answer any and all questions and most importantly, I have come to totally trust his advice and recommendations. Unfortunately, my MINI  is somewhat of a lemon and for that reason. I have spent more time that the usual  customer dealing with problems. Nonetheless , I love the car and would not hesitate to purchase another from your dealership, in great part due to Mark  Ravin and the excellent care provided  by the Mini service department.
Sincere thanks,
Nancy

5/29/09

I recently came into Herb Chambers Mini for a problem with my Mini S Mini Boost CD/Audio Player. I was so happy and relieved to find that the two men I worked with specifically, Miraldo Lizardo and Mark Ravin, in the service department at MINI, were absolutely amazing. They notified me about everything that was going on and were so genuine, honest, and helpful. I wanted to let you know these two men, and I am sure there are many others at H.C Mini of Boston, are not only top notch company representatives and employees, but reliable and amazing friends as well!

Thank you, Thank you, Thank you. (Kind of makes me want to stop into Herb Chambers Mini Service more often!)

-Sally

11/7/08

Dear Mr. Chambers,
I would like to take this time to let you know about an exceptional employee you have.  I purchased a Mini Copper S in 2005 at your Boston location and have had it serviced there since. The person I have worked with anytime my car needed service was Mark Ravin.  I would like to let you know what an exceptional employee you have.  He has always been responsive to any concern I had with the service of my vehicle.  Everyone on your staff at the service department has been exceptional but Mark has always gone above and beyond.  I am soon moving to Washington DC and only hope to receive the level of customer service I have received from Mark and the staff down there.  I would like to thank you for hiring such great people and wanted to let you know that Mark Ravin is an asset to your organization.

Sincerely,
Michael