Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

Thursday, December 16, 2010

Herb:

I want to comment on the outstanding customer service that I received from Mark Hoch and your MB
dealership in Lynnfield this past week. They were very professional and I appreciate how quickly my
concern was addressed.
thanks

Ted

Louis

8/5/08

Mark Hoch, general manager, scheduled for Gertraud to visit the dealership the following Tuesday to have the rust on her vehicle assessed. The decision was made to have her vehicle repainted and a loaner vehicle was provided until her Mercedes was ready to be returned.

Dear Sir,
I am still waiting for a response to the e-mail I sent to you a few weeks ago. I bought a 430S Mercedes in 2001 and paid $80000. My car is never left outside, I drive it in my garage as soon as I come home. I only have 56,639 miles on the car. The problem is that it is rusting only underneath the 4 doors. This should not happen to such an expensive car. The personell at Flagship Motors tried to repair it last year but apparently did not do a thorough job or else the rust would not have come back this year. I hope I can get this problem solved. I am interested in buying a new Mercedes or BMW but first you need to take care of the rust on my present car. Thank you in advance.

Sincerely,

Gertraud