Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

July 13, 2010

Re: Jim McKenna
In June we purchased a CTS wagon. Jim was your sales rep. In the two issues
which have come up since the purchase (non-vehicular in nature), Jim has
demonstrated his professionalism, attention, attitude and concern about your
customer that I have never experienced in 45 years of buying cars.

Your company should be proud of such demonstration of concern about customer
welfare. Please share with Mark Goldstein and Jim. Thank you.

March 08,2010

We write to tell you that we purchased a 2010 SRX in January, 2010.
Unfortunately, we had a few problems that left us totally dissatisfied and
regretting our purchase.  However, your staff, Mark Goldstein, John Brodeur,
George Rigo, and George Belovich all worked very hard to resolve our
problems.
Their efforts as a team went above and beyond and completely turned our
attitude around.  We are 110% satisfied customers! This was not an easy task
for them to fulfilled but they did it along with the entire staff at the
Cadillac – Warwick dealership.  Thank you!  Neal & Donna

December 30, 2009

Approximately 3 months ago my wife and I purchased our 4th Saturn from Saturn of Warwick, and I must say that as always the staff was GREAT! From Frank Merino, our salesman to Debra Gleavey in Finance, they worked so hard to make us happy and just made the whole car buying experience fantastic.  But I must say that if it wasn’t for Ken Blowers who sold us our 1st Saturn 10 years ago, who knows where we would be today.  It is because of the professional, friendly and courteous staff that we keep coming back, as well as referring others that we know to Saturn of Warwick.  Mark Goldstein should be proud of his team, as I am sure he is.  It is just sad to see Saturn go.
Thankfully though the same familiar faces are still there. 

Since purchasing this new Vue it has been in for service several times for warranty work and I must say, Pat, John and AJ in Service, as well as the Service Techs, always make this experience better. I can honestly say that we never leave their unhappy.  On a recent trip to the Service Department our Vue needed to stay, so a courtesy vehicle was given to us.  A couple of days later we went to pick up our Vue, and I can not say enough good things about how our vehicle came back.  Evidently it was parked under a tree where birds reside and they made a mess of the vehicle, so before we picked up the Vue, John in Service had the vehicle reconditioned…It looked better than showroom quality!  It is because of this professionalism that keeps us coming back!  GREAT JOB! 

Now even though Saturn is no longer, I know that I could never buy another vehicle from another dealership and I will always refer family and friends to Herb Chambers Warwick dealership where they can take advantage of their concierge service in car buying.

Once again, Great Job!

Sincerely,

Joe