Three folks at Flagship amazed me with their service.  They did
more than was required.  I thought you would like to hear about this
directly from your customer.

Situations that build relationships often start with a problem.  In this
case, the problem was that I wanted to purchase an Eclass Mercedes diesel
and twice Flagship told me they could not sell me this car because they
understood such sale would be illegal.

Making a long story, short:

?       My salesperson, Kristin Knight, maintained communication with me
for
3 weeks and, during this time, got this situation escalated to Mercedes
for resolution.  It would have been easy for Kristin to stop working this
issue and rely on misinformation.  She didn?t stop.

?       I called Flagship to speak with Kristin, but she was unavailable.
Frank Tsaousis, a sales manager, took my call instead.  In two hours,
Frank located a car and negotiated a price.  I purchased from Flagship the
same
day.   I was in process of purchasing the diesel from another dealer and
likely would have done so but for Frank?s personal involvement.

?       Mark Bertoli, from finance, got my plates transferred in just a
few
business hours.  I had privately sold my car at noon on Friday and when I
came to Flagship to pick up my new car later in the day, all stickers,
registration documents, etc. were ready.  Amazing to get this done in four
hours; and even more amazing given the major snow storm that had just
ended and how many things everyone had to do to.

Kristin, Frank & Mark did more than was required to keep me a Flagship
customer and to sell/deliver cars.

Charlie

Just taken delivery of 2008 hummer h3 in Tunisia (yes, that  is correct, Tunisia, North Africa) and the staff we were liasing with throughout the sale were just fantastic!! Derek Munro, Mark Bertoli  and Gilberto Otario are super guys.  Very honest and never too busy to  answer any questions or concerns we had.  As for the vehicle, My Husband  could not be happier with his new toy!! He says it looks immaculate and is so delighted with his purchase.  My only concern now is that he does return to the UK now and I don’t become a Hummer divorcee!!
Thanks for the excellent service Flagship Motorcars.

WE had a great experience at your dealership over the weekend. Julia, your sales associate was very helpful, pleasant, knowledgeable and an all around please to deal with. She showed what “Customer Service” is all about and she is a positive asset to your organization.

Mark Mauriello and Mark Bertoli, who assisted in the process, were also great people to deal with but most of all the people we came into contact were sincere and wanted to provide a pleasant experience.

This team you have are great people and you should be proud to have them represent you in the Auto industry.

We are looking forward to seeing you and your “Professionals” in the future.

Ken and Linda