Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

2/18/09

 Mr. Chambers,

 I wish to tell you how pleased I am with my 2006 Cadillac DTS purchased from your dealership in Providence.  I purchased this in July of 2008 and have never been happier.  At the time of the purchase the salesman and general manager were extremely helpful and responsive to my needs.

 Since that time, I have had the car in for maintenance and repairs.  This was the first time I have purchased an extended warranty and the oil change/maintenance plan.  I have been very pleased with both.

 I am writing because I have had the car in for a few minor warranty repairs and the service was impeccable!  The service managers were professional and responsive every time.  They hustle and attend to the needs of the customers very effectively.  Each time that I needed a rental, the transaction was smooth and efficient.  I was always contacted about information for the repair or other necessary service.

 I just wanted to pass along my extreme satisfaction with the dealership in Providence.  I plan to be a long time Cadillac owner and trust that it will be with Herb Chambers.  I wish you the best of luck during this trying economic time.  Having been a GM customer for quite some time, I am pleased to have his new vehicle for my family.

 Sincerely,

 Richard