Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

Thursday, December 16, 2010

Herb:

I want to comment on the outstanding customer service that I received from Mark Hoch and your MB
dealership in Lynnfield this past week. They were very professional and I appreciate how quickly my
concern was addressed.
thanks

Ted

I’d just like to let Mr. Chambers know of the excellent service provided to
me by the Lynnfield smart center team.  Autour Timerhanov took me on a test
drive and explained the fortwo to me and he was the person who delivered my
new smart to me.  I also was contacted twice by Caitlin via email;  Rhonda
placed my order for the car on a very busy Sunday just before closing time;
and Gil was very though and pleasant in going over my possible options on
the car.
I expressed to Gil how much nicer it was dealing with them than my two
previous experiences at Ira Toyota. 
My next car purchase will definately be at a Herb Chambers dealership.
Please express my thanks to your great team in Lynnfield.

Jim

6/2/09

DEAR MR CHAMBERS
 
I JUST SPOKE WITH MARK HE IS EASY TO SPEAK WITH AND LISTENED TO MY FRUSTRATION  I CANNOT THANK YOU AND MARK ENOUGH FOR YOU QUICKNESS AND FAIRNESS IN THIS MATTER  I LOVE DRIVING MY CAR AND WOULD AT SOME POINT UPGRADE I FEEL NOW I COULD EASILY GO BACK TO YOUR DEALERSHIP FOR THIS AND TO CONTINUE SERVICE ON MY CAR THANKYOU SO MUCH FOR TAKING THE TIME TO CARE ABOUT ONE CUSTOMERS CONCERNS  -ANNE

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6/1/09

Hello my name is Anne I am a little aggrivated with some of the service I have recieved at your dealership in Lynnfield.  I have brought my car to the service center three times for the same problem in a little under 2 months and it still has not been resolved.  I will go to start my car and it will randomly not start. the first time I was told that I needed to replace the drivers side seat module and it cost me 1200 dollars, the second time was three weeks ago and I was told I needed a new egnition and a new key and that cost me 1500, and now this time I was told I needed an excellerator module and something else that was going to cost me another 1000 dollars.  now here is the problem if my car keeps having this on going problem obviously it was never fixed the first time and now your technicians are searching for anything to correct the problem without giving me any reason to believe that my car is not going to do this again.  I feel cheated and taken advantage of and robbed.  also I was given my car back with a broken clip around my shifter that was broken by your technicians and my shifter was loose. They told me that they would order the piece and never called me about it.   I refuse to be treated this way and feel as though I should not have to pay for a problem I have taken to your dealership three times  and it is still not corrected.  I would greatly appreciate a phone call or  email about this on going problem or I will be contacting the better buisnees bureau and help me hank to put the shady problems with that particular service center out in the open I would also like this matter dealt with in an extremely timely manner.  I am angry and I think that seeing you are such an “honest buisness man” you will take my request into consideration and deal with this problem. also I was treated like a complete idiot by my service person his name is Paul,  when I was expressing my aggrivation he basically blew me off as if he couldn’t be bothered.  I do not appreciate that behavior at all.  I am the consumer using you buisness and I would appreciate being treated with respect.

Thank you

Sincerely, Anne

I cannot begin to tell you how satisfied I am with my Smart Cabriolet. From the point of sale to service and your parts department everything has been outstanding!  I have refered several folks to Smart Center Lynnfield, because of the A-1 treatment I always receive. Your staff is unmatched, Mark Hock, Gil Otero, Rob Giacalone, and Grace Cosco are a pleasure to do business with. Keep up the outstanding work!
Sincerely
David

11/26/08

smart of lynnfield… love my smart car and the service that i have gotten so far. my salesman ….mike marra was very informative and very  helpfull. he explained everything to me. he is a good man to have on your team. i tell everybody that i got it at smart of lynnfield….and i would like to tell mr. chambers that i saw a tv program where he was going to buy an older ferrari.great show. thanks again. love my smart….ward