Herb Cares » Loaner Car http://herbcares.com The Official Herb Chambers Companies Customer Satisfaction Site Fri, 03 Sep 2010 19:54:39 +0000 http://wordpress.org/?v=2.8.4 en hourly 1 Brad – Sharon, MA http://herbcares.com/services-department/brad-sharon-ma.html http://herbcares.com/services-department/brad-sharon-ma.html#comments Mon, 23 Mar 2009 14:25:19 +0000 tracyc http://herbcares.com/?p=529 I recently had some recall service performed on my Lexus. Service was preformed very well. But i wanted to let you know about the “extra mile” service provided by RJ Graf, the Parts Manager at Lexus of Sharon. Dropping off my loaner car, i picked up my own car but left my briefcase in the loaner. By the time i realized this, it was after closing (6:10pm friday) and i had important things in my briefcase i need the next morning. After several paniced calls and getting only the answering machine, i finally called the direct line to parts and luckily got hold of RJ Graf. RJ was extremely nice, immediately located my brief case in the loaner car, called me back and offered to drop it off at my house. I met him 10 mnutes later at a location convenient to both of us, and got my briefcase. Thanks to RJ. Great guy! He even gave me a restaurant tip that was excellent!

Brad

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