Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

Sincerely,

Diane

December 4, 2010

Dear Herb,
I recently purchased a certified pre-owned Lexus IS 250 from your dealership in Sharon MA. Upon entering your facility, we were greeted by one of your salesmen, Stephen Baker. He was just wonderful. On your website, I had found two models that I was very excited to see. Stephen not only immediately showed me these models, but even suggested I look at one that would be suitable for the sometimes harsh New England weather. He had great knowledge of the vehicle and I felt very comfortable with the non stressful way he handled the sale. The process of figuring out financing can be rather difficult however I feel I received a fair and reasonable price for the quality of this car.
Many people don’t get the praise they should for the hard work they do, so I wanted to be sure you knew what a great salesman you have on your team. If I, or anyone I know, are ever in the market for a new or used vehicle, I will be sure to send them not only to your facility, but will highly suggest they speak with Stephen.
I hope he receives the recognition he deserves.

Sincerely,
Deborah (proud owner of this beautiful car)

My wife, Jennifer, and I purchased a Lexus RX350 from the Sharon location last year and have been thoroughly impressed with both the Herb Chambers company and its philosophy.  By comparison, the nearby Acura dealership where I purchased my 2004 Acura TL seems dumpy and ill-equipped to handle my issues.  While I love my car, I was not enamored with the purchase experience and have never enjoyed any service experience I’ve had there. I’d like to put my vote in for Mr. Chambers to open up an Acura dealership nearby so that I can purchase my next car from him!

Regards,
Tom

December 8, 2010

Herb, I hope this gets to you.

First I would like to let you know that I am commenting on both the Lexus dealership and the Burlington Honda dealership.

I just want to say what a great team that you have assembled.  I have bought
6 cars in the last 3 years, 12 if you count me and my buddy Steven.  We bought and sold/traded at the same time, each time.

The professionalism, knowledge, courtesy and going above and beyond is far superior than I have ever experienced in all the years that I have purchased cars.

As a Human Resources Manager, I know how important it is to recognize your employees.  Without excellent employees a company is just not a great company.

I just want to mention a few folks that work for you that have made our experience an excellent experience that will keep us coming back to you and your dealerships.

Burlington:  Gerry Solois, Frank Madden, TJ Madden, Phil Codner and Mona Sheingold.

Sharon:  Bernard Aoun, Jacky Spardello and Tina D’Cole.

These folks are an asset to your organization.

Regards,

Gino & Stergeos

June 5, 2010

To whom it may concern:
     On May 5th 2010, I purchased a 2010 Lexus from the Herb Chambers Lexus dealer in Sharon MA. I thought it was imperative to send this email to comment on the PHENOMENAL customer service I received throughout this purchase. My sales consultant was BILL KESSLER. I do not often take the time to comment on service but for this experience I felt it was absolutely necessary.  I am a young female professional and have a history of HORRIBLE   customer service when dealing with car sales and service. I dreaded the thought of purchasing this new vehicle. Mr. Kessler was an extraordinary exception to my past experiences. He was knowledgeable, comforting, and overall FANTASTIC to work with. Herb Chambers is very fortunate to have Mr. Kessler as a sales consultant!! I have recommended Mr. Kessler  already to several (hopefully) future Lexus owners!

Thank you again!!

Proud and EXTREMELY excited new Lexus owner!

Julie

May 8, 2010

Dear Herb,
I wanted you to know that over the past 6 years I have been extremely impressed with the service I’ve received at your Norwood (now Sharon) location.  My service consultant is HOLLY BRUGLIERA and she is OUTSTANDING! She always ensures every last detail is handled, she is courteous and professional and she has taken the time to get to know me personally.  It is this type of personal high touch service that motivates me to drive to your dealership versus Lexus Watertown.  Please recognize HOLLY for all that she does.  She exemplifies the “Herb Chambers Brand” and for that I thank you!!!
Sincerely, Rich

01/10/10

WHEN MY FIANCE AND I VISITED HERB CHAMBERS LEXUS OF SHARON, MA. ON NOVEMBER 8, 2009 WE WERE PLEASENTLY GREETED BY SALES PERSON JOE BERE.  HE WAS COURTEOUS AND EXTREMLY KNOWLEDGEABLE IN REGARDS TO ALL ASPECTS OF THE LEXUS VEHICLES.  WE HAD BEEN TO OTHER DEALERSHIPS HOWEVER, IF IT WASN’T FOR JOE’S OVERALL PROFESSIONALISM AND CAREING FOR OUR QUESTIONS WE WOULD NOT HAVE PURCHASED MY LEXUS RX330.  WE NOW RECOMMEND JOE TO ALL OF OUR FAMILY MEMBERS AND FRIENDS.  SINCERELY,  DEBRA