Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

December 14, 2009

Mr Chambers,

Can I just say that on Dec 5th I leased an Infiniti Ex and I had a wonderful
experience to say the very least. It all started with my brother asking if I
wanted to go with him while he was going to purchase a new Infiniti as well
the week before. Well, I went along for the ride but had no real intention
of purchasing anything right away. I had leased a 2007 Nissan Altima and the
lease was ending on 1/10/2010 so I just went to start looking. The Sales
person that we corresponded with was Anthony Carlino. He is a true asset to
your Dealership!!! He sat with my brother first and then took the additional
time to have me drive the Infiniti EX and explain everything about it. I
have never had the service that he extended to us in the past at any
dealership and I appreciated all the “QUALITY” time he spent with both of
us. Once I drove the EX I was hooked and from that point on Anthony did what
ever was in his power to do so in order that I might be able to purchase
this car. I have not had the opportunity to deal with any other sales person
from your dealership nor do I ever want to. If the sales people at your
dealership are all as excellent as Anthony I can understand why you are as
big a dealership as you are. Customer Service is no. 1 in my book because I
too, am in a customer service position and it is fantastic to see that it
truly does exist!! I would just like to close by saying that not only did I
buy an infiniti but also made a friend and that doesn’t happen every day.

August 12, 2009

I recently leased an Audi A4. I was assisted by Wayne Altavilla. He
has impressed me. Most dealers are only nice to customers until they make
their sale and get the paperwork signed. However, Wayne stands apart from
this in many aspects. He was like a true friend for me during the process.

Regards,
Vartan

July 27, 2009

Dear Herb

I have just leased a new 2009 Porsche 911 Carerra 4S (122,000$) from your
Porsche Sales Manager,  Peter Wienstroer. I was all set to purchase either a
2010 Jaguar XKR or an Aston Martin DB9 but thought I should check out
Porsche first. Peter was terrific. I have never met a sales person more
knowledgeable about a product. I am an inventor and a Professor of
Mechanical Engineering at MIT and so like to understand in detail any
technology I am buying. Peter was able to answer even the most detailed
mechanical questions instantly and even knew the answers to my many
questions in metric units. He immediately realized that the new PDK gear box
in the 911 would be of great interest to me and indeed after a test drive
there was no way I could consider either a XKR or a DB9 with their old
“tiptronic” like transmissions. Peter is easily the most impressive car
sales person I have ever met. Good work for having someone of Peter’s
caliber on your staff.

Regards, Ian

Dear Mr. Chambers,  I am presently leasing a Toyota Sienna. My
lease is up next month and  I am in the process of trying to decide what
vehicle I would like to get into next. I have narrowed my choices down to ,
another Toyota, perhaps a Honda and now a Saturn Outlook. I went into you
Warwick Saturn dealership earlier today with my cousin (6 Saturns in her
family so far, all from your Warwick location)She encouraged me to check out
the Saturn vehicles. I was promptly greeted by one of your salesman, Frank
Merino. I never in a million years would have imagined the pure delight and
fun I had out on a test drive with him. I was impressed with his knowledge
and expertise with all of my questions. I am a single Mom and this chore, if
you will, of buying a new vehicle can be very imtimitating. Frank spoke with
another gentleman about getting me a good price and I feel we are almost
within the range that I am looking for price wise (within 50 dollars per
month). I decided to see if I could do any better with some internet
research and your web site showed up very soon after I started looking.

11/12/08

Dear Mr. Chambers:

Worcester State College has just leased a 2008 Toyota Highlander with Herb Chambers Toyota of Auburn dealership and I must take the time to report on the level of customer service received from this dealership.

I found Mr. Steve Wilbur to be most helpful throughout the entire process – even while on vacation!  He was courteous and professional at all times.  I highly recommend Herb Chambers Mid-State Toyota dealership.

Regards,

Louise

11/4/08

First and foremost I just want to Thank You for taking time out of your busy schedule to read my email/letter. Howie from the Boston Honda called me tonight to set up a time to me with me to see how he can help me, we will meet on Thursday at 10:00am. Again I just want to Thank You so very much from the bottom of my Heart.

Sincerely
Maria

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11/3/08

I have experienced a difficult time in life, I Leased a Honda Accord 07 when I was making enough money that I could afford to make my payments. I have since been Laid off and am now working back at logan airport in a new position but making half of what I was earning, I called your dealership in Boston Commonwealth Ave and tried to see if I could get myself into a civic and lower my payments, My miles is just about to capacity. so I would have to try to change the car anyway, It is not that I do not want to make my payments, it is that I can no longer afford the payments. I am trying to make one last attempt by asking you for your help. I am a single Mom with 2 children and I have always worked very hard but I just can not make the arranged payments. I need a car to get to and from work and pick my Daughter up at school. If there is anything that you can do to help me get a lower payment that I can afford I would be forever greatful.

Sincerely
Maria

11/8/08

Dear Mr. Chambers,

I am a strong believer in giving both positive and negative feedback. I wrote to you last week about a negative experience at Herb Chambers Boston/Honda Service and I was immediately contacted by your Executive General Manager, Howie Reske. Howie was extremely cordial and offered immediate resolution. In addition I worked with Howie on a potential new car sale that I felt was priced aggressively and I was treated with great respect and kindness during the process.  Ulitmately I purchased an alternate vehicle but through Howie’s efforts he renewed my positive point of view towards the Herb Chambers brand. I can not thank Howie enough and look forward to doing business with him in the future. Thank you for your attention to this matter.

Regards,
Paul

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11/4/08

Dear Mr. Chambers,

I am writing to express my disappointment in Honda and Herb Chambers Honda.  I learned from your service department after thinking my 98 Honda Accord which has 115,000 miles was fixed by switching out the main relay for $350 that now my car would require a new transmission and ECM (which had been previously replaced under warranty 7 years ago) and would cost $4,000 to repair.

It does not make sense to invest the money into the vehicle with no gurantee that this repair will solve the problem.  I would not describe the vehicle as a “lemon” but certainly it is not the standard of a Honda.

I requested some consideration for the $350 invested in replacing the main relay and was told by Paul Dineen that he took a loss on the time invested in tracing the problem so this is a “lose lose” for both us and he would not accomadate my request.  My plan was to pick up my car and walk over to your sales department to purchase a new vehicle.  Unfortunately, this will not be the case.

Thank you for your consideration.  Based on your excellent reputation for service, I thought you would like to know about an unhappy consumer who has been loyal to the Honda family.

Regards,

Paul

I JUST LEASED ANOTHER CAR FROM YOUR DEALERSHIP IN SHARON (SECOND ONE IN 18
MONTHS). I DEALT WITH JOSEPH BERE. HE WAS PROBABLY THE MOST PROFESSIONAL
CAR SALESMAN I HAVE EVER MET. HE WAS HELPFUL, NOT PUSHY (LIKE IN YOUR ADS),
HE CERTAINLY PUTS THE SERVICE IN CUSTOMER SERVICE. AS YOU KNOW MOST PEOPLE
HATE BUYING A CAR.
I DID NOT WALK OUT OF YOUR SHOWROOM WITH BUYERS REGRET.
I AM IN SALES AND AM AMAZED AT HOW INEPT MOST CAR SALESPEOPLE ARE IN
DEALING WITH PEOPLE. I ALSO TEACH SALES AT A LOCAL COLLEGE AND OFTEN WONDER
WHY MOST CAR SALESPEOPLE HAVE NO CLUE ABOUT HOW TO PROPERLY SELL. JOE IS
NOT ONE OF THEM. HE IS A CREDIT TO YOUR COMPANY. I WILL COME BACK A THIRD
TIME AND HOPEFULLY JOE WILL BE THERE WHEN THE TIME IS RIGHT, FOR US TO
RE-LEASE A CAR.

AGAIN THANK YOU
SINCERELY
BRUCE