Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

August 4, 2010

Dear Mr. Chambers,
  At the beginning, I shall like to commend the quality of attention and
service that I have received at this dealership. I had come in looking for a
3 year old Corolla and walked out with a brand new Prius! All this thanks to
the capability of the people that I interacted with who convinced me of the
technical superiority of the Prius and also the financial wisdom in going in
for a lease and then buying the car back.

  In particluar I shall like to bring to your attention the following
persons.
1.) Mr. Biola Balogun: He is as passionate about his products as anyone can
be. All it took was for him to take my wife out for a test drive in the new
Prius and she was sold. Literally! We had seen the Honda Accord before but
after he explained the computerised controls of the vehicle to us, there was
no question that we were going in for a Prius. Furthermore, in light of the
recent negative publicity for Toyota, we were wary. But Mr. Balogun
displayed no such defensive attitude and instead displayed a faith in his
products superiority. We will certainly remain friends even though my sales
transaction is complete and I will be seeing more of the service managers
that I shall see him.
2.) Mr. Chris Wong: He is indeed a polite gentleman and very accomodating. I
tend to be a hard bargainer and Mr. Wong managed to find a deal that I felt
was value for money. He kept smiling even when I told him that I would take
delivery only a few days later. I find that he maintains a very good team
atmosphere and is very approachable.

3.) Mr. Patrick Allonso: I was struck by his swiftness and mastery over the
financial details that can be befuddling even for experienced buyers like
me. Pat is indeed very consumer service oriented and I am saying this for
two specific reasons. One is that we wanted a very specific number on our
licence plate since we believe in numerology. It tends to get complicated
but Pat kept following up wiht me and my wife till he had a number that
satisfied our wishes. Furthermore, in the excitement of buying the car, I
had forgotten to buy Gap Insurance. Pat accomodated me about 5 days later
and got the paperwork re-done so that I could have gap insurance. I came
down a little heavily on hi for this one but he maintained his polite
attitude.

4.) Last but no least, Mr. Nate Piasta: Nate does not know this but I have
called your dealership twice with very small queries that maybe be trifle.
As accomplished as he is, he had the courtesy and patience to explain even
these minor matters to me on the phone. Furthermore, today he re-did my
paperwork for the gap insurance and I had a very pleasant interaction with
him. There was a financial detail that took 4 explanation attempts for him
to get thru to me and he remained ever patient.

  On the whole, I am extremely happy with the experience here. Being a BMW
Herb Chambers customer, I tend to compare between the two and find that
customers here too get to feel like they are buying the very best cars in
the world.

Best Regards,

Chandrika

7/21/10

We just wanted to pass along our thanks and compliments to members of your Outstanding Team at Herb Chambers of Boston.  We especially want to acknowledge Mellissa Steffy, Miguel Banos and Kevin Barry.  They provided an extremely pleasant experience in leasing our 335i and made us truly feel as valued customers.  Thanks again and best regards.  Walter & Brenda

7/13/10

I just wanted to leave a comment regarding one of your sales
associates- Gus Del Torro. Mr. Del Torro was very professional and helpful
in the leasing of my new vehicle. Just wanted to let you know of one of the
great people you have in your company. Thanks!

June 7, 2010

My wife and I wanted to send you our second rave review of
Gabriella Hanley, who sold us our second car in 2 months.  My wife wrote to
you about Gabriella’s great job in leasing us a new Mini at the end of
March.  This past month we needed a car for our daughter, who has just
finished her freshman year at college, and of course we went right back to
Gabriella, who found us the perfect pre-owned car–a 2007 Toyota–for our
daughter.  Gabriella again was thoughtful, very responsive, sized up our
needs and really delivered.  Kudos again to Gabriella.  You’re not paying
her enough. Regards, a Very Satisfied Customer

04/22/10

This afternoon I had the pleasure of working with Rob Morris over the phone to resolve a  release form concern I had for a Lexus currently being leased by my mother. I called Rob on behalf of my mother as she is hearing impaired and cannot hear people easily over the telephone. I was very pleased at the level of attentiveness, knowledge and speed in which Rob responded to and resolved my inquiry. It is because of people like Rob that my family is on their way to leasing their 6th consecutive Herb Chambers vehicle. Thank you.

March 26, 2010

Hi,
We just leased a mini – hope to get it this coming week, and had a
completely positive experience with the team on Comm Ave.  In particular, I
have to tell you that my husband and I (who have bought and leased many cars
in our 30-year marriage) have never had a better sales person than Gabriella
Hanley.  She was really a pleasure to deal with.  She was extremely helpful
and knowledgeable, and most impressively did not try to sell us something we
didn’t want or need.  We felt that she was really trying to find the best
fit for us – something we’d really be happy with.  Between her great
service, and the Business Manager, Kevin Barry, who helped put together a
very fair lease package for us, we walked away extremely pleased and
satisfied.

many thanks,

Kathy

2/24/10

I bought/leased a 2010 Honda Pilot a few weeks ago from your Boston
dealership on Comm Ave.  I Talk with James Aiello on the phone a few times
about what I was looking for.  He told me to come in and that he would be
able to get me in the car I was looking at.  I got there and I met Keith
Banks and between James and Keith they made car buying the easiest I have
every had.  They made you feel very relaxed and there was no perssure to
buy.  I would go back to Herb Chamber and James/Keith and the whole staff at
Herb Chambers Honda Boston on my next car.  I have also told everyone I know
to go there for a car.

2/15/10

We recently leased a car at Herb Chambers Toyota Boston and I
wanted to give a shout-out to our awesome sales guy, James Nixon.  He’s new
to the job but knows his stuff and is easy to talk to, low-pressure and
overall, very cool.  He made it easy to do business with Herb Chambers.

December 31, 2009

I wanted to let you know what a fantastic experience we have had
the past two days leasing a new car at your Lexus dealership. Our Sales
Consultant was Spero Coston and to say he went above and beyond would be an
understatement. He made our experience extremely enjoyable, comfortable and
exciting. Working with Erik Coggins for the financing was also a joy. Thank
you for putting together such a fantastic dealership with a truly
spectacular staff!

Sincerely,

Greg

This is just a quick comment about my recent experience with Nate Piasta and Jillian McDermott at the Herb Chambers Toyota Boston location. It’s refreshing in this day and age, when everyone is working overtime to make a buck – to work two professionals that actually looked out for what was best for my situation. In this case buying out my lease was a better option than leasing a new vehicle. Let’s just say, the effect this ultimately has – is that in the near future we will be leasing a new Siena for my wife! So it will result in a new sale as well!

Thanks for your help