I recently wrote in regards to my dissatisfaction with my recent Land Rover purchase.  I would like to retract that feedback, and commend the efforts of Dave Melkonian and his team for going above and beyond to ensure my satisfaction.  They provided immediate, and outstanding customer service!  Thank you.

Kellie

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10/6/09

Worst experience I have ever had with a Herb Chambers dealership.

Purchased a Range Rover Autobiography last week registered to my business in NH.  After the first day I noticed there was no inspection sticker on the vehicle.  I opened the glove compartment to search for the registration only to find they had forgotten to give that to me.

I had to call and request the registration 2 times only to be told it had been overnighted to my business address the day before.  We are not fully relocated to that address, which I could have explained had they taken the time to call me.  When asked why they did not contact me when they realized they forgot to give me the registration, Oliver replied, “Good question.

Anyway the vehicle is registered.” 

It is not customary for Herb Chambers to expect their customers to be responsible for the inspection of their brand new vehicles.  My husband, Michael, and I have been purchasing BMW’s and Land Rovers from Herb Chambers for many years.  Given this level of service, we will be going elsewhere in the future.

Kellie

I am one of those people who have a passion for cars and I usually trade
every 2 years or so and over the years I have bought quite a few cars
including a car from one of your other dealerships and I have never felt the
need to express my satisfaction with any of those dealers but Land Rover of
Sudbury turned a negative situation for me into a very positive one by
giving me a very good trade in allowance and a very good price on my new
Land Rover LR2.

Matt Phillips was my sales guide and he was very knowledgable about the car
and I hope he gets Sales Guide of the Month Award or some form of
recognition.

I’m looking forward to doing business with Land Rover of Sudbury or one of
your other dealerships in the future.

Sincerely,

Dave

PS: I have a friend who may be looking for an LR2 or a Mercedes GLK, I’ll
bring her to your dealers myself.