Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

1/26/09

I just bought a Pacifica from the BMW dealership in Boston. I was in a bad position when my old car broke down. They had my old car towed to Boston from Millbury as this would have been a large out of pocket expense for me. They also are having my new car brought to Millbury so I dont have to drive to Boston again. Even though I was at a BMW dealership that was very busy they treated me just like everyone else even though I was buying a used Pacifica. I felt like I was treated like I was buying a BMW. Even while negotiating I was not pressured and they were empathetic to my situation. If I ever have a BMW budget I will definately go back there.  Kudo’s to Ken, Abdoo and Azi. Thank you

01/05/09

Mr. Chambers,

I’ve written many times regarding a recent purchase of a used minivan and a few problems I’ve had with it. Thanks to you and your staff all those problems were addressed and corrected. Per my last communication, I still had “doubts” with the van. I did in fact follow up with Jeff Albert at your Millbury location. He had Dan assist me with a 2005 Jeep I had my eye on (all the while they took the van in to inspect for me per my request to ease my mind). Long story short, I took delivery of the ‘05 Jeep Grand Cherokee 12/29/08 and have loved it every moment. I want to mention everyone I encountered at this location… Dan my sales associate, Jeff Albert, Steve the used car manager, Ken in service right down to who ever was the one that cleaned the Jeep for delivery.
I have to admit I was leary about buying through another one of your stores but they all restored my faith! I can’t express enough how well I was treated and the effort everyone took to ensure I was happy and satisfied with what ever it was I drove. I’m not one who usually has my vehicles serviced at the dealership but this one will only see the Millbury service bay! Thank you to all at Millbury Chrysler/Jeep/Dodge for putting my mind at ease and into a vehicle I feel safe in again.

Mr. Chambers,

I wanted to follow up regarding the issue I had with my Town & Country in that the steering rack had failed and caused a major safety concern. Both your Millbury Chrysler location and Ford of Westborough we’re able to correct the problem timely. They came to me, dropped off a loaner car and returned to my location when the work was complete. I want to extend a special thank you to Mr. Jeff Albert, General Manager of the Millbury Chrysler location for taking the time to reach out to me to ensure the work would be complete and accurate (even though it was Westborough fixing it). I expressed my concern with non “Chrysler tech’s” completing a major repair. He advised if I was still concerned to bring the vehicle to him and he’ll have the tech there inspect it with me present. He also mentioned if I was still not happy he would assist me with trading out and into something I felt safe in….. needles to say, I still have the thought of something happening so I am planning on looking into a 2005 Jeep Grand Cherokee he has in stock. I trust based on the level of courtesy I have already received from them it will be a smooth transaction. Thank you as well for your “check’s and balances” to ensure customer satisfaction on all levels from the start of the purchase all the way down to service and providing to your us, your customers.

Happy Holiday’s to you and your entire staff.

Bill