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Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

Herb Chambers

Compliments for Herb Chambers Honda of Boston – Jane – Framingham, MA

September 30, 2009

I would like to compliment your dealership on their excellent
rapport with the customer.  I am 65 and bought many cars over the years and
always hated it because of the hassle the salesmen present to the customers.

Giovanni Tosti  at the Mini dealership on Commonwealth Avenue talked me into
a Honda.  I had been tryiing out  several cars and I asked him for advice
and he told me that an Accord would meet my needs. He brought me to your
Honda dealership next door and  introduced me to Keith Banks-Obanor.  They
were so nice to me and listened to what I wanted. He was the most gracious
salesman that I have ever met and gave me everything that I wanted in a car
in my price range.  I am very impressed with your dealership from the sales
people to the finance person and everyone in between.  I love my new Honda
Accord and will tell all my friends to go there for their next car. 

Sincerely,
Jane

New Accord Purchase at Herb Chambers Honda, Dan – Boston, MA

5/25/09

 

I just wanted to write a quick note to tell you what a great experience I had working with Keith Banks-Obanor at Honda/Boston. I am the type of person who does my research and always walks into a dealership with low expectations. We originally went in to look at a used Accord. We left in a brand new one! Why? Keith treated my wife and I with the utmost respect. He knew exactly what we were looking for and made it happen at a very good deal. The car buying process was smooth from start to finish. Because of him, you can expect me to refer people to him and your dealership. Give him a promotion!

 

Thank you,

Dan

Nason – Boston, MA

5/11/09

 

I’ve been buying all makes of cars since 1958, and taking into account the escalation of car prices, this is the least expensive car I’ve purchased; yet your salesman Keith Banks Obanor gave me one of the best treatments ever.  Not only was he sincerely polite, but he worked very hard to be sure that everything was perfect, and it was.

Hats off to him and his assistant, Crystal, and your whole dealership.  I was also very surprised that the Civic is such a fine car.  This was one of the best ever car buying experiences, even your receptionist/operator treated me exceptionally well.

Sincerely,

Nason