Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

Thursday, January 27, 2011

Herb,

I am writing to compliment a Sales Man – Kashif Sheikh, to be exact.
I walked in and sat down with Kashif Sheikh on a Sunday evening before closing and he amazed me with the wealth of knowledge he had about Infinitis and also other competing vehicles.

This helped me decide that i wanted to get an Infiniti G37x and get it from Herb Chambers – Infiniti of Boston. I returned the next day, and made the deal and Leased a vehicle and picked it up on Tuesday.

I’ve bought several vehicles before and this was the most pleasant experience ever.

I am really honored to be a customer of yours!

Thanks,

Manoj

Herb,

I purchased two cars this year from Herb Chambers dealerships and received excellent customer care in both cases. In March I purchased a 2008 Honda Pilot from Matt Dency in Westborough. Matt has provdied excellent followup service including helping me address issues I had with my 2006 Ridgeline which I had purchased from another dealer. I recently stopped in to see Matt and mentioned my interest in an Infiniti M35X. Matt got me in touch with your Infiniti dealership in Boston and I purchased a 2007 M35X two weeks ago. We had visited other Infiniti dealerships but were not comfortable with the level of service we received. The professional and courteous service provided by James Bulger and Kashif Sheikh made it very easy to do business with your dealership. They treated my wife and I well and were willing to work with us on a deal that included the trade-in of our Lexus IS250.

We have been extremely pleased with both cars as well as the level of service we have received from HerbChambers Honda and look forward to working with your Infiniti dealership, particularly when you open the location in Westborough.

Thanks Herb, you can be sure that my first stop for future vehicles will be a Herb Chambers dealership.