Thank you, Kristina, for your continued confidence in Herb Chambers Honda of Boston.
I am sure Howie will see to it going forward your experience will continue to be a positive one.
Regards,
Herb
Hello Mr. Chambers,
I have spoken to Howie Reske and he is sending me a rental car as we speak. I am now feeling much better and look forward to the ultimate resolution to this situation. Thank you for your prompt attention to this matter and for making my first car buying experience a positive one.
Kristina
Hello Kristina,
I have read your e-mail and contacted Howie Reske, general manager of Herb Chambers Honda of Boston. I am very concerned about this situation. I have instructed Howie to contact you and resolve this to your satisfaction.
If for any reason this does not happen please contact me directly at this e-mail address or call my office at 617-666-8333.
Regards,
Herb
After living car-less in Boston for the last 5 years I have decided that it was time to purchase a vehicle. I was referred to Johnny Rataeu by my boss whose son was also in the market to buy a car. At first my experience was great. Given my price range and my circumstance, Johnny and I chose a 2005 ford focus. Although I really did want to purchase a honda the focus was the right for me. I was financed through my credit union and had to work out a few kinks with them before submitting the check to the business office. At this point in my experience I was treated very well. I received numerous phone calls to make sure things were in order and was told that the car had gone through inspection and all I needed to do was submit the check and proof of insurance. After submitting the check everything fell through the cracks. It was hard to get in touch with anyone. I spoke and dealt with one person, Coleen, through Liberty Mutual who was trying to get in contact with Johnny regarding the correct paperwork that was needed in order for me to pick up my car, the car that was already paid for. She had been trying to contact someone since 10am. Finally at quarter to 5, when it was too late, her messages were answered.
I can go on with my experience but will stop here before this email gets too long. Long story short, my experience is now unpleasant and I am considering canceling my check and taking my business elsewhere. My boss, the person who referred me, is also having similar problems with the same dealer and is feeling similar feelings as myself.
It is now 7pm and I am still waiting for my car. I needed this car as of yesterday and have put off errands and meetings that I can only get to with an automobile. I was told that by now I would be a happy first time car buyer. I am the exact opposite . I hope that we will be able to fix this problem but I am seriously considering taking my business elsewhere.
Kristina
