Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

June 2, 2010

While traveling on Patriot’s Day, 2010 from Vermont to Waltham, MA
for a final job interview, I encountered problems with my 2004 Audi A4.  I
pulled into your service bay at 4:30PM on that Monday.  I was greeted by
your service department, and Joe had stated that they could take a look at
the vehicle, and determine if I could drive it back to VT or have to stay in
Boston overnight, as the service department was closing.

Joe took great care of me, while the mechanic determined that my speed
sensor needed replacement.  I was ready to drive back home, but the vehicle
could not get started again.  5:30PM, and I was stuck.

Joe convinced the mechanic to stay late and fix my vehicle, which would
normally take 2 hours to complete.  They had the car fixed and cleaned by
6:30PM!!!

I will now be a Herb Chamber’s Audi fan forever!  Your guys stayed late to
fix my car…..and I got the job in Waltham!  I am now a Bostonian and Herb
Chamber’s customer.  Joe and his mechanic deserve a BIG raise!

Sincerely,

Jason

May 19, 2010

Purchased my second new Range Rover and Dave and Joe,they have done
a wonderful job.Pleasure doing business with your dealership.

Dear Mr Chambers,

I just wanted to send a quick note to make you aware of the superior sales and service team that I do business with at Audi of Burlington. My experience goes back to the early 90’s when I bought my first Audi (followed by several more) and a Porsche as well. All were sold by John Cellemare who continues to be one of the best salespeople I’ve ever met. He’s thorough, knowledgeable, patient and a great listener. Our most recent purchase is an ‘08 Audi A-6 for my wife and John’s service was AAA as usual.

I also have to give kudos to Joe in service who takes great care of my “family fleet” which includes an A-8, two A-6’s and an A-4.

Both of these gentlemen truly enhance the experience of purchase and ownership. I hope you are aware of their value to the franchise.

Jim