Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

May 13, 2010

I recently (yesterday!) purchased a 2011 328i from Herb Chambers
BMW in Boston.  I was extremely impressed with everyone with whom I had
contact at the dealership. It was a great experience and I would highly
recommend your dealership to anyone! I had been looking at new BMW’s while I
was on vacation in Florida, but preferred to buy at home in Boston, so
contacted the dealership by phone from Florida. Kaif Thompson was the
salesperson with whom I dealt. He was extremely helpful, locating a vehicle
that met all of my specifications. He was professional, knowledgeable,
straightforward, extremely pleasant and a great person with whom to do
business. The two gentleman in finance that worked with me, Ozzie and Kevin
were also extremely helpful, knowledgeable and professional, and also very
pleasant. 
Over the past several years, I have had my 2002 BMW serviced at this
dealership and have also had a similar experience with your service
department.  In the service dept., I have dealt primarily with Jim
Miscioscia. He has offered me the same level of professional and excellent
service.
I am thrilled with my new car and look forward to dealing with Herb Chambers
BMW in the future!
Sincerely,
Debra

Sep 14, 2009

I own a 2004 BMW X5. I bought it at the Herb Chambers Boston dealership on
Commonwealth Ave. and have had it serviced there for the past 5 years.
The last 3 years or so I have been dealing strictly with Jim Miscioscia. Jim
has gone above and beyond my expectations at every visit.

Jim goes into great detail to explain what is going on with my car, he
checks and makes sure I am keeping up with the cars maintenances, and he
accommodates my situaion when needed. On two occassions, I needed a loner
car. There were none available when I made my appointment. But when I got to
the dealership, Jim got me a car. I work full-time and have a small child
that I take to and from school. I cannot be without a car. Jim understands
that. I truly feel I can trust Jim to be honest and informative.

Thank you Jim for making all my visits to Herb Chambers Boston, the best I
have ever had.

Nancy