Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

Lois

July 13, 2010

Re: Jim McKenna
In June we purchased a CTS wagon. Jim was your sales rep. In the two issues
which have come up since the purchase (non-vehicular in nature), Jim has
demonstrated his professionalism, attention, attitude and concern about your
customer that I have never experienced in 45 years of buying cars.

Your company should be proud of such demonstration of concern about customer
welfare. Please share with Mark Goldstein and Jim. Thank you.

June 10, 2010

Purchased ‘10 CTS WGN. this past Monday in Warwick. Salesman JIM
McKENNA. This is the 6th Caddi we’ve owned, the previous purchased in NH.

In all our Caddi experience never have we had a rep. better than McKenna;
never. The man went out of his way with understanding, concern and
responsiveness. Further, he was TOTALLY knowledgeable;ie; he was able to
answer any and all questions without consultation.

If I ran any type of a sales organization, I would hire him in a minute and,
remember, we are talking about a car salesman here. Great job.

09/23/09  

I am not a flowery person nor do I write or comment on service often.  Had to let you know my salesman Jim McKenna, went over and above what was necessary after buying my new CTS cadillac last week.  As an example, he drove to my house in MA on Sunday to deliver my registration for my insurance company inadvertently told me I should not be driving with just the binder and he knew I was uncomfortable and hand delivered it to me.  I am older and he couldn’t have treat me better if I were his Mom…  Thank Jim for me.
 Janet