Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

September 7, 2010

After my initial visit to the Dodge dealership in Danvers which was not a good experience, I received a call from Jim Klimas, and returned to the dealership.  I met with John Puleo, Josh and John (?) DiPietro. Make a long story short, I purchased a Dodge Grand Caravan.  I will miss the 4 Js – Jim, John, John and Josh, and also Bill Lee.  Everyone was so nice – I love my van, and just want to thank everyone for being so nice and going out of their way to help me finance my loan. 

Thank you. 

Marion

Dear Mr. Joe,

I sincerely apologize for the delay with completing your Mercedes repair. Most of the delay is because of the radiator support upper tie bar which was not available in the United States and had to come from Germany. Flagship Motorcars was able to get the part for us on July 22, 2008. And, the actual repairs required more time than we originally estimated because the job was also bigger than we thought too (no excuse however, just the truth). Paul, our body shop manager, said that he would have the vehicle completed by this Wednesday.

Again, I am truly sorry for the delay.

Sincerely,

James Klimas

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Hello Mr. Joe,

I have read your e-mail and contacted Jim Klimas, general manager of Herb Chambers Chrysler Jeep Dodge and Herb Chambers Chevrolet Buick Pontiac Hummer. I am very concerned about the amount of time this repair is taking. I instructed Jim to contact you and resolve this situation to your satisfaction.

If for any reason this does not happen please contact me directly at this e-mail address or call my office at 617-666-8333.

Regards,

Herb

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We took in my wife’s SL 500 Mercedes to your repair center in Danvers on May 27 to make repairs due to an accident on May 23. We have been waiting for the car to be repaired since then.

The excuss was finding parts. Paul called two weeks ago to say all the parts were in and that the car would be ready in about 7 days. Today he still cannot give us a date due to the fact that he has not arranged for the protective cover to be replaced. There was one one the car at the time of the accident. He also has not done an alignment that is necessary to drive the car.

We have had to intiate all communication regarding the repairs. Responses to our inquiries were slow, if at all

We feel that we have been about as patient as possible. At this time this aditional delay is not acceptable. The amount of time this has taken is unbelivable.

Is this service level you provide to all your cuntomers?

Joe