Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

7/1/10

Hello,

My husband and I visited this dealership on June 21. We arrived very early
and was greeted as soon as we walked by the doors of the building. James Dee
asked us if we needed help and we explained we were looking for a pick-up
truck. He walked us to a gorgeous 2006 Ford F-150. The more we looked at it,
the more we loved it. It was the very first truck we looked at and we were
pretty much sold on it. We had all four doors open discussing it when
another salesman escorted a couple over to the truck. Jim Dee was mortified.

I was so impressed with Jim’s reaction. He kept his cool, ran into the
building and obtained the keys and a dealer plate for a test drive. He
apologized profusely for the behavior of the other salesman. We all felt
what the other man did was extremely rude, not only to Jim or us, but also
to the potential customers he had with him. I wanted to at least tell you
about that mishap.

Ultimately, we decided to purchase the vehicle that day. There was a delay
with paperwork and the title, so things took longer than they should have.
Fortunately, the people of Herb Chambers Braintree are doing everything
possible to make it right.

I just wanted to tell you that not only am I impressed with the dealership
itself, but the salesman was perfect.  Our past car searched have lasted
months. This was our first stop shop. We found the perfect truck at the
first dealership we visited and the first truck we saw. Thank you!  We are
actually taking delivery of our new truck tonight! 

Mar 9, 2010

Hello Mr. herb Chambers

My name is Gabriella and I was a first time buyer with fairly limited
credit and and not a lot of money to work with. I walked into the Herb
Chambers Ford dealership and was greeted by a very friendly sales associate
(Jim Dee) that even though he was limping on one knee, got up and sat down
more than 20 times trying to find me the perfect car for my budget without
holding out on quality. The thing that caught my attention was that he was
very honest and didn’t try to just sell me a car, he wanted me to feel
comfortable and that made the sale with me. Once the car was picked, the
financing was becoming a problem but instead of going the easy route and not
deal with the hassle, Miguel Silva (finance manager) stuck by me and talked
to more than 20 banks to see which one could take a chance with me. After
several days, Miguel got a bank to finance my car.

That weekend Jim picked me up (I live in Lawrence MA) I signed all the
paperwork and left the dealership in a great car and got a great deal at
that. I thank the staff of Herb Chambers Ford in Braintree and especially to
Miguel and Jim for making what could have been a traumatic and very
stressful experience into something that was completely the opposite.

I look forward to doing business with them again in the future and would
DEFINITELY would recommend this dealership to anyone.

Mr Herb Chambers you have a great staff working for you!!!

Thank you

Sincerely

Gabriella