Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

9/30/10

We just purchased a 2011 Chevrolet Traverse, we entered the dealership and a wonderful woman by the name of Stephanie Killian greeted us. We had our two children with us she treated them like they were her own, she was great with them. We left that night and returned the next night to complete the purchase. The ONLY reason we returned was because of Stephanie, she was kind, polite, and made our kids feel at home. If all sales people could be a little like her then the intimidation factor regarding “car shopping” would be greatly reduced. Please extend our heartfelt thanks to Stephanie, if it were not for her we would have purchased elsewhere.

You have a good dealership there, with Stephanie’s help, Corey, Jim and Alexandra they helped to pull the sale together. Stephanie was the driving force however for our 3 trips to the dealership.

P.S. Put a little extra in her commission check she really deserves it.

March 22, 2010

Dear Mr.Chambers – my fiance and I really have to commend the staff at the Chrysler Jeep Dodge dealership in Danvers.  I have been rather picky in my search for my ‘dream’ Jeep Wrangler, and Jim and his staff really went above and beyond.  Jim himself called many dealers, outside of Massachusetts, to ensure that he could find my car.  He kept us in the loop when things didn’t go quite as fast as he knew we were hoping for.  I enjoyed working with Anabelle (sales) and Josh (financing) – they took an intimidating experience and made it easy, with a real honest friendliness.  My fiance and I felt very comfortable working with them, and the price was perfect for what we all went through.  A real positive experience, and I will be happy to return for keeping my Wrangler looking and working as new. 
Sincerely, Debby and Frank