Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

I’m writing to tell you about the excellent service I received at Herb Chambers Toyota Boston last month.  Xanchy Thatch went above and beyond to assure that my car was serviced and in safe condition for driving.  First, he arranged to have my car serviced on Christmas Eve, even though I contacted him only that morning.  Second, he arranged to have me driven from and to the dealership which was greatly appreciated since I am in my last weeks of pregnancy and there was quite a lot of snow on the ground.  Third, Xanchy was incredibly courteous and very honest with me.  When I opted to hold off on repairing a dysfunctional windshield wiper, he arranged to have it done at no cost because he didn’t like the idea of me driving away with one working wiper and a snowstorm in the forecast.  I can’t say I was terribly surprised by the excellent level of service, we have come to expect nothing less at your service center…in the past three years I’ve also had the pleasure of working with Jennifer Sanches who is always friendly, professional, and goes out of her way to make sure that service is done in a timely and excellent manner.  For a busy working mom with three kids, that is so important.  Thank you!