Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

Sunday, March 06, 2011

I was simply out shopping for a possible purchase of my 5th Jeep Grand Cherokee. All of the first 4 previously purchased at another dealership from the same salesman. I meet Francesca Blansett who put me into the car of my dreams. She was friendly, professional, knowledgable and a wonderful sales person. I loved her immediately. She is a wonderful representative of the Herb Chambers family! I loved the Millbury dealership and also enjoyed working with Jeff and Steve as well. I think I have found a perfect fit for me and look forward to buying from Francesca again in the future! She is awesome! Thank you! Pam

Friday, February 18, 2011

I just want to compliment your service department in Westborough (Honda).  I have been a customer for several years and have always been treated very well.  Most of the service department knows me after the incident 2 years ago when my car (Civic hybrid) had extensive water damage after a poorly done repair elsewhere.  I recently brought my new car in due to warning lights on–turns out a squirrel was nesting in the engine (I have the WORST luck!!).  My service advisor Scott was very caring, even called me at home to make sure I was ok because when I left the showroom I was pretty upset.  Rich was amazing as always.  The shuttle driver Jeff suggested I call my insurance company to see if the damage would be covered (it was), and I am so thankful for that–I was so worried about a huge bill and his suggestion saved me days of worry.  But of course, it’s never as bad you think, and the repairs were even less than my deductible (and I know they were done right). Scott was off for two days, and Rick took over my case for those days, and he always knew what was going on and was A+!  As always, 5 stars, just thought you should know!

Mr. Chambers
I wanted to write to inform you of the outstanding service staff that you
have at  your Herb Chambers Ford location in Westborough, MA. I brought my
2004 Mercury Mountaineer in when I was having a problem with the
transmission, I had just purchased the SUV at your Natick, MA. location in
Oct. 2008 and with out any notice and at only 45,000 miles the transmission
failed. I took the car to Westborough as it was the closest Ford dealership
to my home. And it was the best choice I have made in a long time when it
comes to having my car serviced.
Your service manager Jeff and all his staff were so helpful and went well
above and beyond normal customer service standards, they contacted Ford
Motor Company on my behalf and explained the problem with the transmission
and how few miles were on the Mountaineer, After speaking with your service
manager Jeff, Ford Motor Co. agreed to cover a large portion of the repairs.
I will tell you that I lost my job in March 09, and the work that your staff
did on my behalf has allowed me to repair my car and continue my job search
without the limitations of being without a car. I can not express to you
enough how they have helped my family and I  in what could have been a very
trying time. We have purchased 4 cars both new and used from Herb Chambers
dealers now and I will tell you that based on what your Service Department
and Jeff have done for me you have gained a life long customer.

Thank you
Michael, Cheryl

My experience today at Ford of Westborough was the epitome of professionalism and service. Yesterday, I made a random call to service to inquire about having our recently purchased suv looked at. The front bumper was a bit loose at one corner (most likely a broken clip or bolt) I anticipated leaving it for a day or so. “Jeff” tells me to bring it in in the morning. Service was very busy, I waited about an hour, they corrected the problem, cleaned the vehicle and I was on my way. I couldnt believe it! Paul in sales, Josh in finance, and the service team. I really do appreciate this level of service. Well done!!