Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

6/25/09

A quick note to say what a pleasure it was to work with Jason O’Brien and his staff to purchase my new Saab. For Scott DeCastro, it was his first deal, so he was assisted by Alex Gathii. Normally, I would consider being subjected to new employee training an inconvenience, but that was not the case. Everyone, from the receptionists to Justin the finance guy to the random people who were involved (including the guy from service who had to move my car a million times because I parked it in a BMW space) was gracious and courteous and helpful. I was reluctant to buy a car from a mega-dealer, but the people at HC Saab completely changed my thinking.

Karen

Hi Herb
I am taking the time to send you an email to comment on our treatment and experience in the purchase of a new Saab.  Nick Crisafi our salesman and Jason Obrien his Sales Manager were terrific!  We came close to buying a Saab at Long and I did not feel right about the communication of the price and offers and called into your dealership. Connected to Nick and over 3 days gained confidence in the open communciation and offer and ultimately bought the car today. Both these guys are a credit to your organization and good solid sales folks. I am retired from many years in Sales/Marketing in the Semiconductor business and ran large sales groups.  Your guys were professional and open in all communication!
We were treated with respect and all questioned answered.
Congradulations on great staff.
rgs..Fred