Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

6/15/09

Herb,

Today, my wife and I bought a 2010 Prius from your Toyota of Auburn dealership. We would like to take this opportunity to thank you and your staff for making this one of the best experiences we have had with an auto dealership. However, we would like to commend two of your employees specifically.

No doubt about it — the Prius is a HOT car and finding one is not an easy task. We had gotten to the point where we were fed up having contacted several dealers who basically said “we don’t have any, can’t get any, and we don’t know when more are coming in…sorry”. Frankly, we were put off by some of your competitors, whose attitude, in some ways, was: “We don’t really care about your business; these cars sell themselves.”

However, one more internet search this morning turned up several Prius at your Auburn dealership. We filled out the web form and, literally, within minutes we received email replies and a phone call from Amber Greene, a member of your internet sales staff. Amber provided us with a great attitude, lots of information and suggestions…and most of all, she communicated “we would like your business”.

In successive calls, all within an hour, she had located a ‘09 Prius that met our criteria, and we were on our way to your dealership to test drive an ‘08 (the only Prius on the lot!). Amber met us and introduced us to Wayne Brodsky, a member of your sales team, who did a great job explaining the car and taking us out in the ‘08. As it turns out that, there is a 2010 Prius on its way to your dealership that turned out to be a better fit for us — and we bought it! We closed the deal with Wayne around 12:30pm. I am sure that you are very happy that your 2010 Prius is now *our* 2010 Prius!

The bottom line is that Amber’s quick initial reply, follow-up, pleasant demeanor, and professionalism got us to your dealership that ultimately led to the sale. In our opinion, it is very important these days to recognize employees for doing a great job and Amber deserves a “Well Done!”

Thanks again to you and the entire staff in Auburn. We are looking forward to taking delivery of the 2010 Prius in 2-3 weeks.

Best regards,

Jim and Michele

10/12/08

Dear Mr. Chambers,

I wanted to take this opportunity to compliment the following staff at Herb Chambers Honda of Boston, following my recent purchase of a new Honda CRV:

ANNA BANKS – superb sales person – if it weren’t for her demeanor and personality, I would NOT have purchased from this dealership. Over a two-week period, she put great effort into my car-buying process. She is a shining example of how a car salesperson should approach and deal with a customer – professional, patient, courteous, and knowledgeable. It was my pleasure to bring her lunch on one occasion and a flowering plant upon delivery to show my appreciation for her time and dedication.

DARRITH (her direct sales manager) – Again, very personable and professional and concerned about making a deal what would satisfy my financial requirements.

HOWIE (General Manager) — Another top notch person with whom to deal. He matched a price offer from Boch Honda on the spot, which sealed the final deal. He also engaged in pleasant conversation about the car business and buying in general. Without his final approval of the price/deal, I would likely not have purchased from this dealership.

CLAIRE VAN PELT (Communications Director/Main Reception) – Always pleasant on the phone. I told her in person how remarkable her demeanor was on the phone every time I called. I don’t know how one person answering phones all day can possibly remain so upbeat and chipper. It was my pleasure to provide her a flowering plant upon car delivery to express my appreciation for her pleasant phone manner

KEVIN RAPOSO (Internet Sales) – Kevin was my point of first contact via my Internet request for pricing/availability of vehicle I was interested in purchasing. Again, very personable and professional.

I hope you will take the time to personally share my comments with the above staff. You are lucky to employ all of them. They all share you general philosophy of helping a customer purchase a vehicle, rather than just simply selling a vehicle. A representative from Honda Motor Company called me last week to rate my experience with your dealership. I was happy to provide 5-stars for all questions.

Thanks to you and your staff for such fine customer service (This in an economic environment where, perhaps, more desperate sales measures are sometimes employed.)

I have a picture of Anna and I on delivery, but was not able to attach it. When I receive your email address in reply to this note, I will happily attach and send it!

Sincerely,

Glenn

PS: This is my second purchase from a Herb Chambers dealership. The first was from Herb Chambers Ford in Westborough last fall.