Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

2/20/09

 

Dear Mr. Chambers-

Thank you (and Brad) for your prompt action regarding this matter.  Quite honestly, it was above and beyond anything I expected.  At most, I was hoping for assistance from your dealership in getting this matter resolved.  Never in my wildest dreams did I expect your dealership to refund the money directly to me and seek reimbursement from Alexico – especially since, in my eyes, they are the party truly at fault here.

My one regret is that I did not contact the dealership sooner, though as I mentioned above, I did not feel they were the ones responsible for my ordeal.  Had I known they could achieve such quick results, I would not have hesitated!

Having purchased cars from several local large dealers in the metro Boston area, I can honestly say, you’ve provided the best service out of all of them, hands down.  Mercedes Benz of Natick is top notch in my opinion and many thanks to Brad for resolving this matter in such an expeditious fashion!!  You’ve certainly earned a customer here!

Many thanks,

Brandon

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2/17/09

 Hi,

I bought a new Mercedes from Mercedes Benz of Natick back in August 2008.  Shortly after my purchase, pursuant to the terms of the Agreements, I elected to cancel the Gap Insurance ($595) and Alexico Tire and Wheel Travel-Gard coverage ($499).  Again, per the terms of the Agreements, I sent notices to Mercedes Benz of Natick for the Gap Insurance and a notice direct to Alexico for the Travel Gard.  Both agreements provide up to 60 days for the money to be refunded.  After several follow-ups (primarily with Alexico), I have had absolutely no response from Alexico Corporation.  I have since filed formal complaints with the Better Business Bureau, the State of Kansas Attorney General’s office and the Massachusetts Insurance Department. 

 To date, although I have received confirmation that my complaints have been received by the above mentioned parties, I still have yet to hear anything from Alexico.

 Given that I purchased this “product” from your firm, you acted as the distributor and Alexico has failed to respond to my repeated requests for cancellation/refund, I am now writing direct to you in hopes that you can use your influence with Alexico to obtain my refund ASAP.

 For your reference, the agreement numbers involved are as follows:

TRAVEL GARD agreement#232637; GAP ADDENDUM agreement #2045287.  Purchase date of my vehicle was on 8/23/08.

 Overall, I’ve had a very positive experience with Herb Chambers and I’d hate to see my perception change due to the failure of one of your vendors to respond.  That said, however, I would expect Herb Chambers to select vendors more carefully to ensure customer satisfaction – I have experienced anything but with Alexico and will refuse to buy anything from them ever again!

 I would greatly appreciate it if someone could assist me in this matter and getting my money (and any applicable finance charges) refunded from Alexico.

 Kind regards,

Brandon

Dear Mr. Chambers

I would like to express my sincere gratitude to Nicole in the corporate office for her professionalism, thoughtfulness and follow through in regards to my issue.

Nicole listened to the issue, told me what she was going to do and did it in the time frame she promised. I was truely impressed with her level of customer service.

Mr. Chambers you are very lucky to have Nicole working for your company. She demonstrates all the qualities an organization prides itself on. Thank you Nicole.

Thank you

Tony

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I have an API service contract that is currently not being honored. I cannot get any confirmation from the dealership or the insurance company that covered the contract that it is in force. Can I please get confirmation in writing that either Herb Chambers or the Insurance company covering this contract will honor the original contract I purchased or substitute one of equal value.

I have attempted to resolve this with the dealership, Marathon insurance and the API bankruptcy contacts and have recieved no help and no confirmations. Please contact me as soon as possible to resolve this issue.

Thank you

Anthony & Colleen