Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

September 17, 2010

Herb,

First, thanks for providing a direct connection to you.  I want to express my appreciation and respect for the customer service obsession that I have experienced at first your Boston store and now at Westborough.  Every aspect of the service experience at your stores is amazingly effective and consistent, you are clearly doing it right.  I’m a business owner and my business motto is “the customer comes second,” meaning that treating your employees extremely respecfully results in them taking very good care of your customers, i.e., satisfied employees make satisfied customers.  I sense that to be your MO too.  Congratulations.

Ron

June 26, 2010

Today, I went to the dealership for a routine oil change and to fix 3-4 issues with the car. It was actually the best experience that I ever had for service at your dealership as well as other dealerships.

The service advisor, Erio Perez, was polite and very knowledgable about potential issues. He suggested that I should change the brakes even if it was not at your dealership to avoid damaging the rotors.

The mechanic, Beltron Oltron, was also very good. He was also polite and knowledgable. He sat in the car with me to diagnose the rattle that I was having. Even though I could not reproduce the rattle as loud as it usually is, never once did he say I could not hear it or that’s normal (as I heard this from other mechanics before).

I just wanted to leave some good words for the two of them. This was the best experience bringing in my car for service at any dealership.

April 7, 2010

I recently concluded a search for a new car and ended up purchasing an Infiniti from HC of Boston.  Besides the fact I love the car (and I am a devote and loyal Toyota owner since 1986), the dealership was incredible.  First off, the General Manager, James Bulger was great.  I found out the dealership in Boston had the car I wanted, M35x with advanced tech package with the color I wanted.  I had been dealing with the HC Westboro Infiniti group and while they were great – especially Daniel Benefito, they didn’t have the car I wanted.  After a week I decided to call Boston and see what they had.  The operator connected me to James, I asked James for his best price on the car I wanted.  I heard back from him promptly, the offer was in the range I expected.  I bought the car over the phone and made arrangements to finalize payments.  James was great at communicating and listening.  He made sure I got everything I needed, spent time explaining what I needed to do and made him and Geoffrey Dauo, the salesmen he assigned to me, were there to make my purchase the best experience purchasing a vehicle anyone could imagine.  James is a wonderful person and a tremendous advocate of the Infiniti, especially the M35.  His passion for the vehicles shows in all he does.  Also, Geoffrey Dauo is a tremendous salesperson.  He portrays trust and honesty.  He spent a lot of time going through all the details of the deal.  Geoff and James made the car buying process very easy and enjoyable.  The next day Geoffrey delivered the car to me and spent 1 1/2 setting up and going through the car options and features.  Great job.  At no time did I feel I was being sold a car.  The entire process went incredibly smooth and tailored to my needs.  Both James and Geoff are awesome people and are a credit to your business.  I have to mention one other item – a funny one that didn’t appear funny at the time.  After the car got dropped off, I drove it around for about 1/2 hour in the rain and left it in my garage the next day.  I got home and when I opened the trunk, I noticed what looked like a 1″ scratch on the rear trunk.  I only noticed it in the light and when the trunk was opening.  I could not figure how this could have happened at my house since it had sat all day.  I carefully tried to check it out and it appeared to me pretty deep/rough.  I immediately called Geoff and he arranged of me to get the scratch fixed the next day.  I showed up and James Bulger the GM comes out and we go out and see the car.  His concern was to take care of the problem and how it got sent out without the scratch getting caught.  Long story short – James checked the “scratch” a little better than I did and it ended up being some dried on material.  Both James and I were very relieved.  Despite the way this turned out, I could never imagine a dealership flat out say we’ll fix it sight unseen. This is the kind of support from truly great dealerships.  Geoffrey even wanted to fill my tank since I had driven down to Boston from NH.  Great dealership, great people!  I am so pleased with purchasing my car from them, they are outstanding.

I want to make note – I dealt with a number of your dealerships, since my search was for various types of vehicles.  Two others who stand out were Patty Quick from the Lexus dealership and Daniel Benefito from the Westbrook Infiniti dealership.  Patty was prompt and thorough on her responses and information she provided.  Also, she was very knowledgeable and did a great job trying to sell.  However, the other trait that was admirable – when I mentioned I was looking at other cars besides the Lexus, she immediately mentioned your other dealerships and pitched the HC family.  She portrayed a positive experience and exhibited good teamwork even if it meant she didn’t get the sale.  Admirable.  Daniel was very similar, except he did everything for me.  He got me maintenance schedules, car inventories and just about anything else you could ask for.  If I had bad impressions or arrogance from either of these two individuals, I can assure you I wouldn’t have bought a HC car.  They portrayed a good image and made a good impression. 

Anyway – I am very pleased with the dealership and the car. 

Regards,
Mike