Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

July 27, 2010

Hello, my name is Aaron and I am a United States Marine.  I had no credit to my name when I went into the dealership and I thought there was no way I was ever going to walk out of there with a car.  My sales consultant RAY WALLACE worked with me extensively to try to get me a car. We tried so many things; through his dealership, through outside lenders and even other dealerships and nothing was working out but Ray wouldn’t give up and told me not to give up.  I was trained to never quit but I was on the verge of giving up when Ray called me and told me that he got me approved for financing and to this day I have never been happier.  Its because of Ray that I got my first car and its not a crappy car, its a Lexus and I cannot be happier with this purchase.  Ray Wallace went the extra 10 miles when it came to helping me out and without Rays help, none of this would have been possible and I thank him with everything I have because he didnt have to do the things he did to help me. He was very professional and always told me to keep my head up because in the end it was all going to work out.  To me that really put my trust in him and there are not too many car salesman out there that you can trust but Ray Wallace is one of the few that you can trust and I highly recommend him for any award or promotion that you can give.

June 22, 2009

I brought my 2008 Infiniti G35x in for a 15K routine service and
dealing with a recall last week. While it was in, I asked for the service
department to check the alignment because the handling felt slightly off to
me (I’m probably a bit picky because I love this car for its performance -
and I love driving).

The car now handles flawlessly! We’re talking a very small correction to the
alignment, but it was obviously done precisely. Plus the beautiful job
cleaning the car was beyond the simple vacuum that I had anticipated. A
beautiful car with perfect handling is just plain fun! This is the kind of
experience that will bring my family back to your dealership for our next
car! Thanks to the guys who serviced my car.

Ken