Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

I purchased a 2011 Ford Fusion from your dealership in Westboro.  I dealt with Howie Reske.  I took delivery of the car and drove home to Ashland. 
‘The seat started to give me bad sciatic pain.  I told Howie and he told me to come back to see him.  I went back and test drove a 2011 Taurus and that too hurt my back.  Howie put in a call to Harry Maragianis at Toyota of Auburn. Harry gave me a very good deal on my Ford Fusion with 250 miles on it towards a 2011 Camry XLE.  At the Toyota dealership I worked closely with Jimmy Eldean and Shawn Connors. Mr. Chambers you should be very proud of your people because they really helped me fix a bad situation.  Thanks Again!!

July 18, 2010

Howard Reske  and his team at  Herb Chambers Honda were wonderful.  James Aiello and Dana Dattilo took very good care of us. They process of purchasing our car was seamless and not stressful. They were a pleasure to work with and we look forward to doing business with them again.

7/9/10

I recently purchased a used 2008 Toyota Highlander and the service and buying experience was outstanding from Herb Chambers Honda of Boston.  Howie Reske’s Team (James Aiello and Dana Dattilo)made you feel very special and they didn’t put pressure on you to buy the car. The car buying experience was wonderful and I am very, very happy with my purchase!! 

I will now recommend all my family and friends to Herb Chambers Honda of Boston.  Keep up the Fantastic Work!!

Thanks,
Steve

January 25, 2010

Dear Herb,

I want to tell you how much of a great experience I have had with Howie
Reske, Kathy Smith, and Jedo Gonclaves at Herb Chambers Infiniti of Boston.
I recently purchased a new Honda Civic Coupe and Howie, Kathy, and Jedo were
all integral in creating a positive experience for me. Unlike other
dealerships, I was thankfully not pressured; instead, because of the
comfortable atmosphere, I felt confident in the price we negotiated and the
financing package that Jedo helped me with. Kathy walked me through my
beautiful Honda and all its specifics. As always, she was such a delight to
talk to.

I want to applaud you for heaving such a great team at Herb Chambers
Infiniti of Boston. Due to the genuine customer service and no pressure
environment, Howie, Kathy, and Jedo helped make this purchase a memorable
and happy one. Also, your services department is a major plus to have.
Unfortuntaley, my font passenger tire was slashed in just the second week,
but your Services Department helped changed this sad event to again a
positive one. Having my car washed and vacuumed inside without any extra
charge was something that brought me great happiness, especially since I
didn’t expect it!

All in all, you have a great team at Herb Chambers Infiniti of Boston; and
from my personal experience, Howie, Kathy, and Jedo help make that team a
superior one!

Best,
Zelda =)

December 28, 2009

Hi!

I’m a new customer to Herb Chambers Honda in Boston, and so far I’ve been
impressed by everyone I’ve met.  Both Kathie Smith and Howie Reske met my
pricing needs and got me the car I wanted in the color I wanted.  Kathie in
particular was an outstanding sales person, knowledgable, patient, and
engaging.  Both were friendly, professional, and kept their cool, even when
I got cold feet.  They made sure to listen to my needs, deftly handled a
rather difficult situation, and in the end made the sale without any
pressure.  These are great qualities, the last one especially, given today’s
economy.

Thank you for the great experience!

Sincerely,

Ed

10/19/09

 

This is a story that begins badly but has a very happy ending. Two weeks ago my husband and I went into Herb Chambers Honda in Boston with every intention of walking out with a leased 2009 CR-V.  After a series of employee mistakes/unprofessional behavior we left vowing never to return.  That day I wrote an email to Herb (Talk to Herb) just to blow off steam but never actually expecting a response.  Then the General Manager, Howie Reske, called me and said “Thank-you for taking the time to write and I apologize for your bad experience. What can we do to bring you back to Herb Chambers.” I didn’t think there was much he could do. After listening to my story he said if “I offer you this… would that get you back and leave you with a good feeling about Herb Chambers Honda?” Well, he won me over and we came back and leased our car there. An apology is powerful thing and for him to reach out to try to win back a customer is remarkable.  You are lucky to have such an amazing G.M. We are telling everyone we know about the GREAT experience we had at Herb Chambers Honda rather than the bad one. And that is all because of Howie Reske.

 Thank-you.  Cissy

______________________________________________________________________

 

10/4/09

 

I went in today to lease a Honda CR-V.  My husband had been in the day before.  He was the only person in the showroom. Not one person at the sales desk asked if they could help him. Finally a young woman (Jasmin Brown) came out from a different area and was very helpful, so much so that we returned today for me to test drive a car.  We asked for Jasmin but she turned us over to Steve. (Apparently she does internet sales). Anyway Steve showed us 2 cars. We were VERY interested but he kept going back to his manager to get us the right price. We were very firm about our price and said so. Finally we got tired of playing this game and went to the front desk and said to the manager our price. He said to Steve (not us, never even looked at us nor introduced himself) that he couldn’t do that price.  So we left.  Not a great way to do business, Herb.  We came in to go home with a car and we left with nothing but a very bad taste and will not return.

5/7/09

I would like to follow up on my first e-mail from this morning. About 20
minutes ago, Howi Resk, General Manager, called me and asked about the
situation. He did all the right things – listened and offered a
solution/option. I was very impressed by the way he managed the conversation
and, in particular, how sensitive he was about my wife’s experience. We
agreed that I would bring the car to the dealership for re-inspection of the
scratch and that it would be fixed. His wording was clear and simple; to the
point. I appreciate the effort and I hope, if the car will be indeed fixed,
that my wife will simile again. Thank you, for now, for the follow up and
the promise. Respectfully, Miroslav

 

 _________________________________________________________________________________

5/7/09

We bought a used car (Honda Accord 2007) yesterday and thought we’d celebrate (we signed the paperwork on Monday, title on Tuesday and picked up the car on Wednesday this week). Instead, we feel taken advantage of and really disappointed. The car was presented to us as in Excellent Condition and both, the manager Kevin and the sales person Alex, lied to us. We asked them about the condition of the car multiple times and they both said repeatedly that the car is excellent condition and there is absolutely nothing wrong with it. They let us believe that we are getting great deal on the car. They must have known. It’s their job to know. And we feel it was also their job to let us know about this condition. There is a scratch on the door that we were not told about (and unfortunately we didn’t notice it; it’s not big and you might not notice it at first glance because it’s on the lower part of the back doors) and the sales person told me yesterday, when I was picking up the car and when I noticed the scratch, that “you didn’t see it because the car was dirty before. It’s nothing don’t worry about it.” We also did get only one key with the remote and one valet parking key.
So that’s our experience with your dealership and with your people. I wonder why am I even writing this? I think because I still want to believe that the person we see on TV telling us about the great experience one should have when buying a car telling the truth and that he really means what he says. We are therefore asking you to make this right. We are asking you to give us that great experience. Unfortunately, I can’t ask you for the tears of my wife back. But perhaps you can do something about the car. Respectfully, Miroslav

4/28/09

Dear Mr. Chambers:

I wrote to you the other day about a confusion that arose over options included with a 2009 Honda VP-DX.

As you suggested, we talked with the management team at the dealership and with Ron Alvarez, the sales associate who handled the transaction. I am pleased to report that the issue was handled efficiently, with understanding and more important, equitably for all involved.

I single out Ron Alvarez because he was the face of your dealership to us. He handled the entire transaction with a great deal of professionalism, he was ever gracious in working out what turned out to be some minor kinks and most of all he was unflappable and ever cheerful in the whole process. He went out of his way in a manner I would not have expected.

Thank you all for making purchasing a new car as about as enjoyable as you can make it. You have earned our continued relationship.

Sincerely,

Michael and Karen

I was referred to Herb Chambers Honda from a member of my golf club as he said the service and car selection was the best. He was right!

The minute I entered the showroom I got immediate assistance from very knowledgeable and pleasant sales people. I met with the general manager, Howie Reske, who clearly explained to me my options and gave me honest comparisons of Hondas to other non-Honda vehicles. I did not feel pressured; instead, I felt that Howie and his sales people were working with me to find a car that met my needs and my budget. I ended up going with a new Honda Accord with great financing through Honda. The financing person (I think his name was King) was very nice to work with and laid out several financing options and worked with me to find a plan that fit my monthly budget.

I had a top-of-the-line experience at Herb Chambers Honda in Boston and I would recommend this dealership to all prospective car buyers.

Thank you, Kristina, for your continued confidence in Herb Chambers Honda of Boston.
I am sure Howie will see to it going forward your experience will continue to be a positive one.

Regards,

Herb

---

Hello Mr. Chambers,
I have spoken to Howie Reske and he is sending me a rental car as we speak. I am now feeling much better and look forward to the ultimate resolution to this situation. Thank you for your prompt attention to this matter and for making my first car buying experience a positive one.

Kristina

---

Hello Kristina,

I have read your e-mail and contacted Howie Reske, general manager of Herb Chambers Honda of Boston. I am very concerned about this situation. I have instructed Howie to contact you and resolve this to your satisfaction.

If for any reason this does not happen please contact me directly at this e-mail address or call my office at 617-666-8333.

Regards,

Herb

---

After living car-less in Boston for the last 5 years I have decided that it was time to purchase a vehicle. I was referred to Johnny Rataeu by my boss whose son was also in the market to buy a car. At first my experience was great. Given my price range and my circumstance, Johnny and I chose a 2005 ford focus. Although I really did want to purchase a honda the focus was the right for me. I was financed through my credit union and had to work out a few kinks with them before submitting the check to the business office. At this point in my experience I was treated very well. I received numerous phone calls to make sure things were in order and was told that the car had gone through inspection and all I needed to do was submit the check and proof of insurance. After submitting the check everything fell through the cracks. It was hard to get in touch with anyone. I spoke and dealt with one person, Coleen, through Liberty Mutual who was trying to get in contact with Johnny regarding the correct paperwork that was needed in order for me to pick up my car, the car that was already paid for. She had been trying to contact someone since 10am. Finally at quarter to 5, when it was too late, her messages were answered.

I can go on with my experience but will stop here before this email gets too long. Long story short, my experience is now unpleasant and I am considering canceling my check and taking my business elsewhere. My boss, the person who referred me, is also having similar problems with the same dealer and is feeling similar feelings as myself.

It is now 7pm and I am still waiting for my car. I needed this car as of yesterday and have put off errands and meetings that I can only get to with an automobile. I was told that by now I would be a happy first time car buyer. I am the exact opposite . I hope that we will be able to fix this problem but I am seriously considering taking my business elsewhere.

Kristina