Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

11/4/08

First and foremost I just want to Thank You for taking time out of your busy schedule to read my email/letter. Howie from the Boston Honda called me tonight to set up a time to me with me to see how he can help me, we will meet on Thursday at 10:00am. Again I just want to Thank You so very much from the bottom of my Heart.

Sincerely
Maria

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11/3/08

I have experienced a difficult time in life, I Leased a Honda Accord 07 when I was making enough money that I could afford to make my payments. I have since been Laid off and am now working back at logan airport in a new position but making half of what I was earning, I called your dealership in Boston Commonwealth Ave and tried to see if I could get myself into a civic and lower my payments, My miles is just about to capacity. so I would have to try to change the car anyway, It is not that I do not want to make my payments, it is that I can no longer afford the payments. I am trying to make one last attempt by asking you for your help. I am a single Mom with 2 children and I have always worked very hard but I just can not make the arranged payments. I need a car to get to and from work and pick my Daughter up at school. If there is anything that you can do to help me get a lower payment that I can afford I would be forever greatful.

Sincerely
Maria

11/8/08

Dear Mr. Chambers,

I am a strong believer in giving both positive and negative feedback. I wrote to you last week about a negative experience at Herb Chambers Boston/Honda Service and I was immediately contacted by your Executive General Manager, Howie Reske. Howie was extremely cordial and offered immediate resolution. In addition I worked with Howie on a potential new car sale that I felt was priced aggressively and I was treated with great respect and kindness during the process.  Ulitmately I purchased an alternate vehicle but through Howie’s efforts he renewed my positive point of view towards the Herb Chambers brand. I can not thank Howie enough and look forward to doing business with him in the future. Thank you for your attention to this matter.

Regards,
Paul

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11/4/08

Dear Mr. Chambers,

I am writing to express my disappointment in Honda and Herb Chambers Honda.  I learned from your service department after thinking my 98 Honda Accord which has 115,000 miles was fixed by switching out the main relay for $350 that now my car would require a new transmission and ECM (which had been previously replaced under warranty 7 years ago) and would cost $4,000 to repair.

It does not make sense to invest the money into the vehicle with no gurantee that this repair will solve the problem.  I would not describe the vehicle as a “lemon” but certainly it is not the standard of a Honda.

I requested some consideration for the $350 invested in replacing the main relay and was told by Paul Dineen that he took a loss on the time invested in tracing the problem so this is a “lose lose” for both us and he would not accomadate my request.  My plan was to pick up my car and walk over to your sales department to purchase a new vehicle.  Unfortunately, this will not be the case.

Thank you for your consideration.  Based on your excellent reputation for service, I thought you would like to know about an unhappy consumer who has been loyal to the Honda family.

Regards,

Paul

We had a major problem when my wife mistakenly put diesel fuel into our new Odyssey on Saturday. Well my friends at Honda of Boston couldn’t have been better or more responsive. They received the vehicle from the towing company and kept us aprised through every step of the repair. We received a loaner car for the couple of days we were without our vehicle and when we got the bill, it was a lot less than we thought it would be. Thank you to GM Howie and Ario (is that how you spell his name?) in service who couldn’t have been more helpful. Even though Honda is a mass market brand, in all my dealings with Honda of Boston, i have been treated as I would expect in a high-end luxury vehicle dealership. Truly impressive.

10/12/08

Dear Mr. Chambers,

I wanted to take this opportunity to compliment the following staff at Herb Chambers Honda of Boston, following my recent purchase of a new Honda CRV:

ANNA BANKS – superb sales person – if it weren’t for her demeanor and personality, I would NOT have purchased from this dealership. Over a two-week period, she put great effort into my car-buying process. She is a shining example of how a car salesperson should approach and deal with a customer – professional, patient, courteous, and knowledgeable. It was my pleasure to bring her lunch on one occasion and a flowering plant upon delivery to show my appreciation for her time and dedication.

DARRITH (her direct sales manager) – Again, very personable and professional and concerned about making a deal what would satisfy my financial requirements.

HOWIE (General Manager) — Another top notch person with whom to deal. He matched a price offer from Boch Honda on the spot, which sealed the final deal. He also engaged in pleasant conversation about the car business and buying in general. Without his final approval of the price/deal, I would likely not have purchased from this dealership.

CLAIRE VAN PELT (Communications Director/Main Reception) – Always pleasant on the phone. I told her in person how remarkable her demeanor was on the phone every time I called. I don’t know how one person answering phones all day can possibly remain so upbeat and chipper. It was my pleasure to provide her a flowering plant upon car delivery to express my appreciation for her pleasant phone manner

KEVIN RAPOSO (Internet Sales) – Kevin was my point of first contact via my Internet request for pricing/availability of vehicle I was interested in purchasing. Again, very personable and professional.

I hope you will take the time to personally share my comments with the above staff. You are lucky to employ all of them. They all share you general philosophy of helping a customer purchase a vehicle, rather than just simply selling a vehicle. A representative from Honda Motor Company called me last week to rate my experience with your dealership. I was happy to provide 5-stars for all questions.

Thanks to you and your staff for such fine customer service (This in an economic environment where, perhaps, more desperate sales measures are sometimes employed.)

I have a picture of Anna and I on delivery, but was not able to attach it. When I receive your email address in reply to this note, I will happily attach and send it!

Sincerely,

Glenn

PS: This is my second purchase from a Herb Chambers dealership. The first was from Herb Chambers Ford in Westborough last fall.