Herb,

Just wanted to write a quick note to inform you of an excellent experience I had last week at your Honda
dealership in Westborough.

On Thursday evening I drove buy to look at the selection of Pre-owned Honda’s. I was met at the door by
Rich Merlino (Sales and leasing
Consultant) who assisted me in understanding the Honda Certified Used Car program. I have never written a
note to commend a salesperson, however I felt like Rich was an excellent representative for your company
and you should be made aware.

I informed him I did not have much time over the weekend as I had some plans with my wife and kids. He
updated me and scheduled times for us to meet on Saturday and Sunday to test drive cars. I selected a car
mid-day on Sunday and he had it prepped and ready to go by end of business.

This was one of the easiest transactions I have ever been involved with to date and I would certainly
send family and friends to your dealerships.

Rich was great and an excellent ambassador for your company.
Merry Christmas.
Jim

HI MR CHAMBERS,
 I RECENTLY PURCHASED MY FOURTH HONDA FROM YOUR DEALERSHIP IN SEEKONK MA.I HAVE TO SAY THAT THIS LOCATION HAS CONSISTANTLY PROVIDED SUPERIOR CUSTOMER SERVICE AT ALL LEVELS.  I’VE NEVER SEEN A MORE PROFESSIONALLY RUN OPERATION.
YOU HAVE PEOPLE LIKE RAYMOND GAGLIARDI, THE BUSINESS DEVELOPMENT MANAGER ,WHO HAS ALWAYS GONE WAY ABOVE AND BEYOND TO MAKE SURE THAT I WAS COMPLETELY SATISFIED WITH ALL FOUR CARS I HAVE PURCHASED.OR THE SERVICE MANAGER PETER SLOTA AND HIS STAFF INCLUDING TIM,SANDY AND VICTOR  WHO GO OUT OF THEIR WAY TO HELP OR THE BUSINESS MANAGERS PAUL ZITO AND BILL WHO TAKE A PERSONAL INTEREST IN EVERY CUSTOMER.
I HONESTLY CAN’T THANK THEM ENOUGH FOR THE PERSONALIZED ATTENTION AND 5 STAR CUSTOMER SERVICE I HAVE RECEIVED OVER THE YEARS.IT IS TRULY THE REASON WHY I HAVE REFERRED SO MANY FRIENDS AND FAMILY THERE .
 IN ANY EVENT, THANK YOU AND YOUR STAFF FOR THE TREMENDOUS JOB YOU ALL HAVE DONE.I REALLY DO APPRECIATE IT!!
SINCERELY,

WILL

my wife and i just purched our first car from herb chambers of
honda we have bought may cars from major dealers in the past but this has to
be the nicest experince we had buying our new honda our sealman norm methe
and fincane manager thomas au both were couteous and very perofessial and
very friendly hopefully tha car treats us as good as the help thank you
peter&cythia

I had such a great experience at this dealership this past week.
Once I arrive at the dealership,I told my salesperson Maged Aboudib what I
was looking for, what I didnt want and what I was looking for my payments to
be.  He went and found a car on the lot that fit my criteria.  During our
test drive, he was very informative both about my specific car as well as
Honda in general.  He was able to answer all of my questions in regards to
the Certified warranty and made it very easy to understand.  Maged was in no
way pushy with the sale as he allowed me to sit in the car and take things
slowly once we arrived back at the dealership.  Once the sale was complete,
I had to wait a few days for the car.  Maged called me with updates on the
car and kept me updated with what was happening with the car.  Maged made
his best efforts for me to get the car on Wednesday.  He was able to get the
inspection, registration, interior and exterior fixed even with the small
obstacle we ran into…and we still met the goal for Wednesday pickup.  He
went above and beyond what was necessary.  I appreciate his help and would
offer this dealership to friends and family in a heartbeat.  Thank you Maged
and Herb Chambers Seekonk for making my experience as pleasant as it was.
Thanks again!

Dear Herb,

I want to tell you how much of a great experience I have had with Howie
Reske, Kathy Smith, and Jedo Gonclaves at Herb Chambers Infiniti of Boston.
I recently purchased a new Honda Civic Coupe and Howie, Kathy, and Jedo were
all integral in creating a positive experience for me. Unlike other
dealerships, I was thankfully not pressured; instead, because of the
comfortable atmosphere, I felt confident in the price we negotiated and the
financing package that Jedo helped me with. Kathy walked me through my
beautiful Honda and all its specifics. As always, she was such a delight to
talk to.

I want to applaud you for heaving such a great team at Herb Chambers
Infiniti of Boston. Due to the genuine customer service and no pressure
environment, Howie, Kathy, and Jedo helped make this purchase a memorable
and happy one. Also, your services department is a major plus to have.
Unfortuntaley, my font passenger tire was slashed in just the second week,
but your Services Department helped changed this sad event to again a
positive one. Having my car washed and vacuumed inside without any extra
charge was something that brought me great happiness, especially since I
didn’t expect it!

All in all, you have a great team at Herb Chambers Infiniti of Boston; and
from my personal experience, Howie, Kathy, and Jedo help make that team a
superior one!

Best,
Zelda =)

Mr. Chambers, it was a very pleasant experience with the dealership
I went to for the purchase of my car. Jason and Giau  was a really good help
and was very professional. I also liked that they did not do what normal
dealerships would do try to take advantage of the customers or bug them to
purchase cars from them like what I have experienced with Boch dealers.
Thank you Mr. Chambers for having great business personnel and please extend
my thanks to Mr. Jason and Mr. Giau.

I have been a longstanding Honda and Acura loyal customer.  I
currently lease a BMW.  With my lease term coming to its end, I started test
driving several cars. I was ready to buy an Acura but after doing some
online research, decided to “try” the Infiniti despite the fact that I had
not loved the feel of the car 3 years ago. I specifically went into Infiniti
of Boston because I knew James Bulger from Honda.  As always, I found him to
be nothing short of professional, and fair to deal with.  I have to admit
that I was not impressed with my first test drive 3 days ago but because of
James’ professionalism and my loyalty to him, I really wanted to give him
the business.  I decided to return to try it one more chance yesterday.
James set me up with Jose Goncalves who was knowledgeable, fair, honest and
professional.  If it were not for the tremendous customer service that both
myself and my boyfriend experienced with James and Jose, I would not have
purchased what I hope to be my first in a long line of Infinitis.  I would
be remiss if I did not inform you of what a tremendous asset these 2
gentlemen are to your organization and I will most definitely spread the
word.

I sent a note last week regarding an issue that occurred the last time we brought our vehicle in for service.  I was surprised and delighted to recieve a call the following business day asking for additional details and 24 hours later the issue was completely resolved – I have to say beyond my expectation of resolution.  We very much appreciate the attention this matter was given and wanted senior management to know that the gentlemen who I dealt with was courteous, empathetic and most of all, professional and I wanted to say Thank You vey much.  He is clearly an asset and an advocate for your business.

Joanne

____________________________________________________________________

11/3/09

We were long time service customers as we own 2 Honda vehicles.  We brought one in for service on 9/25.  Part of that service was tire rotation.  My husband marked the tires so he could confirm the service was completed.  When they brought the car to him, he noticed the tires were not rotated.  He told your service manager, who said he would check.  He came back and told him it was completed.  It was obviously not completed and nothing my husband said convinced him otherwise.  My husband reluctantly paid the bill.  We consider this to be beyond bad service, we consider this both a safety issue and a fraud issue and feel you and your management team should be aware. 

Joanne

Hello Herb,

I wanted to let you know I first contact Honda-Seekonk  a few weeks ago.
Fred Celest was very helpful. I had gone to Balise Toyota in Warwick to
check out a car and the service was horrible I walked out. I stopped in at
Seekonk without planning to and asked for Fred, he hooked me with LJ. LJ was
so great and patient and I wasn’t sure what I wanted and how much I can
afford, but he helped me and I sighed the papers for 2007 Civic Hybrid. I
never thought I could afford and own a Hybrid. Paul Zito has been great all
week as I tried to get a loan from my bank and was denied and needed to go
to AAA ( for the lowest rates)
I picked up my car Saturday and love it !!!!

Your staff is wonderful and I am happy to boast about my purchase and
service from Herb Chambers Honda in Seekonk. I look forward to a long
lasting relationship for years to come.