Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

May 7, 2010

I had my favorite car buying experience of all time recently at
Herb Chambers Honda of Seekonk.  This is 100% attributable to the service
provided by Noah Gardner, the salesman who helped me.  I lease 2 cars
(currently 2 Hondas – both from Herb Chambers), so I have a lot of
experience making car purchases – every 18 months or so.  I generally hate
the process, but for the first time I actually liked it.  A LOT.  And, I
will definitely give that dealership the right of first refusal for any car
deal I make for the rest of my life going forward, as long as I can deal
with Noah.

~Josh

March 30, 2010

Hi Herb,

I want to tell you how extremely happy I am with my recent experience at your Honda of Seekonk location. I am leasing a 2010 Honda Civic LX. Your sales and management team provided me with the most spectacular service, which surpassed all of my expectations. In particular, Matthew Collard, Cliff Stern, Paul Zito, and Eric Fiske proved to me that I came to the right place for outstanding service. I will definitely recommend Herb Chambers Honda of Seekonk to friends and family. I am looking forward to the years ahead in my new car.

Thank you so much,
Shelby

Last Saturday, I brought our Accord to Seekonk to get another key. 

I was informed that the key was not in stock and was asked if I could come back. Once the service advisor, Michelle Levesque, realized that I had traveled approximately an hour from the Cape and had to get to Boston that afternoon, she provided exemplary service so I would not have to come back.

She was sincerely apologetic that I was not asked by the service rep to reschedule my appointment since the key was not in stock. Once Michelle determined my needs, she then expedited obtaining and programming a duplicate.

Michelle reduced the cost and provided a key ring to acknowledge my inconvenience.  She turned a negative situation into a positive experience, exemplifying professional service.

Jim

Dear Mr. Chambers,
I write to acknowledge the exceptional help I received from Adriel Calo in
Seekonk.  On July 2,  my home, grounds and car were struck by lightning.  I
had no idear where to begin rebuilding my surroundings – dealing with the
loss of my car presented no such problem.
I simply called Adriel and with his usual calm, attentive and professional
manner  he had a new auto for me in record time.
Thank you for having such an outstanding sales consultant as Adriel Calo as
part of your company.
Sincerely,
Gail