Dear Mr. Chambers
I want to compliment you on the way your Westborough Honda dealership is
run.  I purchased a Honda CRV from your dealership and it was one of the
most pleasant experiences I have had in purchasing a vechile.  Rick
Rignanese(salesman) and Tom Van Fechtmann(GM) were most helpful in helping
me choose the vechile that fit my needs.  They were courteous, professional
and did not use high pressure tactics that most car dealers use.  I want to
thank you for having people like this on staff. I would not hesitate to
recommend this dealership to family and friends. I would like to thank Rick
and Tom for a pleasant experience.
THANK YOU

I haven’t had the opportunity to send this to you yet, and I feel
bad. It’s approaching 2 months since I took delivery of my 2010 Accord EX-L
from your Honda of Westborough dealership, and I need to tell you about my
experience!

I’ll start with the experience I had at several other local Honda
dealerships. I was skeptical of shopping at such a large dealership, I’ve
always tried to do business with “the little guy” because they tend to be
clients of mine, and I like to help them out. I visited 3 other, smaller
Honda dealerships (I’ll leave their names out of this, because it gets
ugly!) Upon entering dealership#1, it took nearly 20 minutes for a
salesperson to contact me, other than the sales manager, who refused to come
out from behind his cubicle to help me. Dealership#2 wouldn’t let me take a
test drive after they saw that I was 23 years old; according to them, being
23 automatically means you have poor credit, or don’t make enough money to
buy a $30,000 car. (The joke is on them!) Dealership#3 tried to down-sell me
into a Civic, again, assuming I couldn’t afford the accord.

Then, reluctantly, I stopped in Westborough around 6:15PM. Khoa greeted me
at the door on my way in. He looked like he was walking somewhere with a
purpose and asked me if there was anything I could help with. I told him I
was interested in a new accord, but still wasnt sure if I should go with the
V6 or the 4. Khoa finished up with whatever he was doing, grabbed my license
for a minute, and got a set of keys for a 2010 Accord EX-L V6, and we went
for a quick test drive. On the drive, he didn’t push for the sale, but asked
a lot of questions about what I did for work, why I drove so much, and in
the process, he uncovered a few needs that I wasn’t sure I had. Being in
sales myself, I could really appreciate that he wasn’t pushy. I also told
him about the experience I had at the other dealerships, and that this was
definitely the car I wanted to buy, but I still needed a little time to
think about it. Since it was approaching 7:00, and closing time, when we
returned, I called it a day, and headed out. Khoa didn’t have to call me
back, I stopped in the following day to take the 4-cylinder EX-L out for a
test drive to compare. I noticed the difference immediately, and decided on
the V6. I still was unsure of the color combo. I knew I wanted black
exterior, but couldn’t decide if I wanted the black/black or black/ivory.
Khoa helped that decision along by offering a personal story, and
recommended the black w/ ivory interior because of the contrast, and how
great it looks when you open the door to the car and it’s glowing inside. He
had me visualizing owning the car, which really made the decision. After all
the paperwork was done, I took delivery later that day. Although this was
only the third vehicle I’ve purchased, and the first new vehicle in my
lifetime, I can say that it was by far one of the best car shopping
experiences I’ve ever had. I said the same thing in my American Honda survey
that I took last month about the purchase experience, I hope that Khoa is
selling luxury cars by the time I make my next vehicle purchase from Herb
Chambers Companies!

I would truly appreciate it if Mr. Chambers contacted me in regards to this,
rather than an assistant, as this is something I feel he should hear
directly from a customer! Thank you in advance for making the effort to
reach out to one of your newest life-long customers!

-Brandon

Hello.  My wife Jessica and I purchased a 2010 Honda CRV on January
17 from Herb Chambers Honda of Westborough.  We have only had the vehicle
for a few weeks, though we absolutely love it and look forward daily to
driving it.

   Of particular note, we both wanted to highlight the excellent
customer service that we received from JESSE SUMMERS, who is a member of
your HC of Westborough Sales team.  Jesse brought us into the world of Honda
ownership, provided us what we asked for on our visit and continues to
follow up and assure us that he will continue to be with us for any issues
or questions.  Jesse’s professionalism is beyond reproach and has left my
wife and I more than satisfied with our experience.  I would like to thank
Mr Summers in all his diligent efforts to assure our experience is positive
and look forward to continuing our relationship with him.

                           Many regards,

                           Jeff and Jessica

This morning Jan 31, I went to your dealership for service as a
result of my Civic starting to make a strange niose on saturday afernoon.

When I called them, they said they had an opening on Sunday which I thought
was absolutely faantastic.

Upon arrival I was treated very courteously by Adam in Service who promptly
logged me in and took my car in the service area.

I went to the lounge where I enjoyed using my computer and your guest
wireless network. Another plus.

Within 30 minutes, Adam came to me stating threy had found and corrected the
problem which was an errant rock that had bounced up by the driver side tire
and got stuck in a cavity near it.

He said no damage was done to my car which was good news.

The other good news was when he gave me the bill, or should I say when he
didn’t give me the bill. Ha! Ha!

My compliments to Herb Chambers and his staff!

I have always brought both my cars to Westborough Honda and this last trip
jusr reinforced why I go there.

Good job, Adam and the Service Technican who found the problem.

Yourss truly;

Donald

My  husband and I were looking for a vehicle for my husband. He
thought he wanted a Toyota Tacoma Pickup. So we were looking at area Toyota
dealerships. I suggested we go to your dealership, which is where I
purchased my 2007Honda Pilot (which by the way, I love it).
We arrive there and we were greeted by Andrew Bellamy, very nice young man.
We looked at the 2009 Honda Ridgelines available, and decided to test drive
one. My husband loved it.  Andrew was great, he answered all our questions
regarding the vehicle, and when it came time to make a financial decision he
was really able to work with us and our idea of how much we wanted to pay.
He actually made purchasing this vehicle a comfortable experience, and we
had fun doing it.
The finance person that we saw was also great, he took us through the
finance part, explained other finance programs in debt and helped us
understand the options that we had available to us.
Will I buy at Herb Chambers again, probably you have a great staff.

Regards,
Lorraine