Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

Today I was in for service and even though it took a little longer
than
expected,I was taken right in By Heather Bohana and she made sure
they gave the service That I wanted (oil change & Sticker) and they
even vacumed the car also. THank-you Herb Chambers!

2/14/10

Hello.  My wife Jessica and I purchased a 2010 Honda CRV on January
17 from Herb Chambers Honda of Westborough.  We have only had the vehicle
for a few weeks, though we absolutely love it and look forward daily to
driving it.

   Of particular note, we both wanted to highlight the excellent
customer service that we received from JESSE SUMMERS, who is a member of
your HC of Westborough Sales team.  Jesse brought us into the world of Honda
ownership, provided us what we asked for on our visit and continues to
follow up and assure us that he will continue to be with us for any issues
or questions.  Jesse’s professionalism is beyond reproach and has left my
wife and I more than satisfied with our experience.  I would like to thank
Mr Summers in all his diligent efforts to assure our experience is positive
and look forward to continuing our relationship with him.

                           Many regards,

                           Jeff and Jessica

January 31, 2010

This morning Jan 31, I went to your dealership for service as a
result of my Civic starting to make a strange niose on saturday afernoon.

When I called them, they said they had an opening on Sunday which I thought
was absolutely faantastic.

Upon arrival I was treated very courteously by Adam in Service who promptly
logged me in and took my car in the service area.

I went to the lounge where I enjoyed using my computer and your guest
wireless network. Another plus.

Within 30 minutes, Adam came to me stating threy had found and corrected the
problem which was an errant rock that had bounced up by the driver side tire
and got stuck in a cavity near it.

He said no damage was done to my car which was good news.

The other good news was when he gave me the bill, or should I say when he
didn’t give me the bill. Ha! Ha!

My compliments to Herb Chambers and his staff!

I have always brought both my cars to Westborough Honda and this last trip
jusr reinforced why I go there.

Good job, Adam and the Service Technican who found the problem.

Yourss truly;

Donald

Sep 14, 2009

My  husband and I were looking for a vehicle for my husband. He
thought he wanted a Toyota Tacoma Pickup. So we were looking at area Toyota
dealerships. I suggested we go to your dealership, which is where I
purchased my 2007Honda Pilot (which by the way, I love it).
We arrive there and we were greeted by Andrew Bellamy, very nice young man.
We looked at the 2009 Honda Ridgelines available, and decided to test drive
one. My husband loved it.  Andrew was great, he answered all our questions
regarding the vehicle, and when it came time to make a financial decision he
was really able to work with us and our idea of how much we wanted to pay.
He actually made purchasing this vehicle a comfortable experience, and we
had fun doing it.
The finance person that we saw was also great, he took us through the
finance part, explained other finance programs in debt and helped us
understand the options that we had available to us.
Will I buy at Herb Chambers again, probably you have a great staff.

Regards,
Lorraine